Project Engineer

Prime System Solutions; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Prime System Solutions is seeking a Project Engineer to execute IT projects for a diverse clientele, focusing on MS Server, M365 products, and Azure cloud services. The role involves hardware/software implementations, network upgrades, and system migrations.

You will collaborate with senior engineers, sales, and support to ensure project success, while maintaining documentation and providing effective client communication.

Qualifications

• Basic knowledge of MS Server including Group Policy, Active Directory, DNS, DHCP.
• Understanding of server hardware including RAID and iDRAC technologies.
• Basic networking knowledge including wireless, wired and firewalls.
• Basic knowledge of M365 products and services.
• Azure cloud technologies and virtualization (VMware ESXi, Hyper-V).
• Backup platforms including Datto and Veeam.

Responsibilities

• Assist in the execution of IT projects, including hardware and software implementations, network upgrades, and system migrations.
• Stage hardware and software including desktops, laptops, POS systems, servers, and networking gear.
• Install hardware at customer sites and install software, including Hypervisor technologies and OS-level apps.
• Migrate and support customer applications; coordinate with Project Managers for timelines.
• Provide clients with updates; set expectations for work completion.
• Deliver technical support during project implementations and track time entries in the ticketing system.
• Create and maintain project documentation with technical specs and configurations.
• Collaborate with internal teams to ensure seamless project coordination.
• Perform additional duties to contribute to organizational success.

Skills

MS Server Admin

Active Directory

Networking

Azure Cloud

VMware ESXi

Hyper-V

M365

Backup & Recovery

Customer Service

On-Call Support

Documentation

Tools

VMware ESXi

Datto

Veeam

Intune

Azure AD Connect

GPOs

Job description

Prime System Solutions is seeking a Project Engineer to execute a variety of projects for the diverse clientele that utilize Prime Solutionsas a Managed Services Provider. This position focuses on delivering projects according to scope utilizing Microsoft Server, M365 products and Azure cloud services. Prime’s primary goal is to deliver client delight with each solution.

JobResponsibilities:

• Assist in the execution of IT projects, including hardware and software implementations, network upgrades, and system migrations.
• Staging of several types of technology including Desktops, Laptops, POS systems, Server hardware, networking including wireless, switching and firewalls.
• Installation of hardware at the customer site.
• Installation of software including Hypervisor technologies and OS level.
• Migration and support of customer specific applications.
• Work with Project Managers to identify tasks and timelines for completion.
• Provide clients with updates and set expectations for work to be completed.
• Provide technical support to clients during project implementations.
• Posting time entries accurately to tickets and tasks using Prime’s ticketing system.
• Create and maintain project documentation using Prime’s documentation tool, including technical specifications, configurations, and support documentation.
• Collaborate with internal teams, including senior engineers, sales, and support, to ensure seamless project coordination.
• Perform any additional job duties as requested by management to contribute to the overall success of the organization.

Requirements

• Basic knowledge of MS Server including Group Policy, Active Directory, DNS, DHCP.
• Understanding of server hardware including Raid and Idrac Technlogies.
• Basic knowledge of Networking including wireless, wired and Firewalls.
• Basic knowledge of M365 products and services.
• Basic knowledge of how backups work.
• Azure cloud technologies, Virtualization Technologies including VMware ESXI and MS Hyper-V. Bonus skill
• Backup platforms including Veeam and Datto Ticketing systems. Bonus skill
• Demonstrate initiative, independent judgment, ability to work under high pressure situations, and utilize established procedures to address client needs.
• Strong customer service skills required.
• Participation in rotating on-call program.
• Ability to be a trusted advisor to clients; effectively relay information to non-technical clients Ability to adapt to a rapidly changing work environment, manage competing demands and deal with frequent change, delays or unexpected events.

Tools:

• Server experience of installation and support, VMware Esxi.
• Windows server including: GPOs, AD, DHCP and DNS, Server hardware, Backup configuration, Datto, Veeam, application migrations.
• Network installation and support including: Firewalls andSwitches
• Wireless including, SSID configuration andNetwork planning.
• M365 installation and support including: User migrations, Azure AD and Azure AD connect installation and support.
• MFA Deployments andConditional access
• Intune