Project Coorinator

Horizontal Talent; Atlanta (GA); On-site; USD 55,000 - 85,000; Full time

Job summary

Horizontal Talent is seeking a Project Coordinator to support ITSM processes across the enterprise. You will partner with cross-functional stakeholders to keep processes aligned, compliant, and running smoothly while contributing to ServiceNow-related initiatives and business outcomes.

The ideal candidate will hold a IT-related degree, have at least three years of relevant experience, and demonstrate strong Excel and Word skills, plus a collaborative, process-driven mindset to improve governance

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• Three or more years in a related ITSM/process coordination role.
• Strong Excel (Pivot Tables) and Word skills, with attention to detail.

Responsibilities

• Support day-to-day management of an ITSM process.
• Monitor process performance and track key metrics.
• Coordinate workshops, status updates, and UAT.
• Partner with product, business analysis, and platform teams.
• Assist with stakeholder communications and documentation.
• Promote process compliance and ongoing maturity.
• Provide operational input for process-related decisions.
• Support governance activities as needed.

Skills

Communication

Organization

Problem solving

Team collaboration

Stakeholder management

Quality focus

Education

Bachelor’s degree in Information Technology or related field

Tools

Excel (Pivot Tables)

Word

ServiceNow

Job description

Join a dynamic ITSM team supporting process excellence, operational effectiveness, and continuous improvement across the enterprise. This Project Coordinator role partners closely with cross-functional stakeholders to help keep processes aligned, compliant, and running smoothly while contributing to ServiceNow-related initiatives and business outcomes.

Responsibilities

• Support the day-to-day management and execution of an assigned ITSM process
• Monitor process performance, track key metrics, and identify trends, risks, and opportunities for improvement
• Coordinate process-related activities such as status updates, workshops, project kickoffs, solution reviews, testing, and UAT
• Partner with product, business analysis, and platform teams to help ensure solutions meet process and business needs
• Assist with stakeholder communication, documentation, training, and process awareness efforts
• Help promote process compliance, adoption, and ongoing maturity across the organization
• Provide operational input and subject matter support for process-related decisions and improvements
• Contribute to governance activities and support additional responsibilities as needed

Skills

• Bachelor’s degree in Information Technology or a related field, or equivalent combination of education and experience
• Three or more years of experience in a related role
• Strong proficiency in Excel, including Pivot Tables
• Strong proficiency in Word
• Solid communication skills, both written and verbal
• Ability to stay organized and manage priorities in a changing environment
• Problem-solving mindset with a process-oriented approach
• Collaborative, team-focused attitude and a strong commitment to quality
• Comfort working with stakeholders at various levels of the organization

Preferred Skills

• Working knowledge of ServiceNow
• Familiarity with command line prompt concepts
• Experience supporting process workshops, UAT, or process improvement initiatives
• Background in ITSM or operational process coordination

Horizontal is committed to fostering a workplace rooted in diversity, equity, and inclusion, where all individuals are welcomed, respected, and valued. We encourage candidates from all backgrounds to apply and bring their unique perspectives and experiences to the team.