Project Coordinator I

Astreya; Fremont (AL); On-site; USD 36,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Astreya is seeking a Project Coordinator (Operations Support) to manage a high volume of daily tickets and coordinate with cross-functional teams, including smart/remote-hands and IT-infrastructure providers.

You will develop expertise in logistics processes, manage site access, RMAs, and inventory, and build relationships with stakeholders to drive efficient operations. Weekend/holiday rotations are required.

Qualifications

• 0-3 years of experience in ticket/operations support, logistics, project coordination/management, or similar.
• Proficiency in Google Suite.
• Excellent communication, customer-service, and problem-solving skills.

Responsibilities

• Transact/close 400-500 operations tickets per month, including site access requests, smart-hands, logistics, and RMAs.
• Collaborate with facility providers, Smart Hands, OEM hardware vendors, and regional teams to drive issue resolution and ensure smooth operations.
• Monitor ticketing system, resolve cases within defined SLAs, and identify trends or recurring problems for escalation.
• Apply Continuous Process Improvement techniques to update documentation, introduce innovative ideas, and improve service efficiency.
• Communicate effectively with team members, clients, and stakeholders.

Skills

Google Suite

Communication skills

Multitasking

Customer service

Problem solving

Time management

Education

Bachelor’s Degree or beyond

Tools

Ticketing system

Job description

What this Job Entails

As a Project Coordinator (Operations Support), you will play a critical role in managing a high volume of daily tickets, and collaborating with cross-functional teams to ensure seamless day-to-day operations. Your primary focus will be on managing your ticket queue while coordinating and liaising with multiple stakeholders, including smart/remote-hands, IT-infrastructure facility providers, and internal teams. In this dynamic role, you will be responsible for:

• Managing a large volume of daily tickets, prioritizing tasks, and ensuring timely resolution
• Coordinating with various teams to facilitate Colo/DC/POP site access, smart hands requests, RMAs, inventory management, and audits
• Developing expertise in logistics processes and identifying opportunities for process improvements
• Building strong relationships with internal and external stakeholders to drive efficient operations

If you have experience or interest in managing high-velocity support tickets, coordinating with multiple teams, and developing expertise in logistics processes, Frequent weekend and holiday rotations are a job requirement.

Roles and Responsibilities

• Transact/close 400-500 operations tickets per month, including site access requests, smart-hands, logistics, and RMAs
• Collaborate with facility providers, Smart Hands, OEM hardware vendors, and regional teams to drive issue resolution and ensure smooth operations
• Monitor ticketing system, resolve cases within defined SLAs, and identify trends or recurring problems for escalation
• Apply Continuous Process Improvement techniques to update documentation, introduce innovative ideas, and improve service efficiency
• Communicate effectively with team members, clients, and stakeholders, maintaining a good rapport and professional decorum

Requirements

• 0-3 years of experience in ticket/operations support, logistics, project coordination/management, or similar
• Proficiency in Google Suite
• Excellent communication, customer-service, and problem-solving skills
• Ability to work independently, multitask, and prioritize workload in a fast-paced environment
• Must be able to work weekend and holiday rotations, with a manageable commute
• Multi-year commitment to job, training, and self-improvement
• Ability to analyze thermal tickets for anomalies in environmental temperature and humidity in datacenters

Preferred Qualifications

• Bachelor’s Degree or beyond
• Curiosity to learn new things, including AI applications and process optimization
• Interest in analytics and data
• Leadership potential
• Optional Project Management certification(s) or related course experience

Work Arrangement

• In-office, full-time position (5 days/week, 40-hours/week)
• A sustainable commute is important
• Weekend and holiday rotations (pre-planned)
• Occasional overtime may be required based on business need
  

Physical Demand & Work Environment

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

$36,100.00 - $57,000.00 USD (Salary)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including

• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through UHC

• Nationwide Vision provided by UHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program provided by Goomi Group

• Employee Assistance Program

• Wellness Days

  401k Plan

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law