Project Coordinator III

Astreya; Fremont (CA); Hybrid; USD 36,000 - 57,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Vision coverage

Paid Time Off

Holidays

Tuition reimbursement

Wellness program

Job summary

Astreya is seeking a Project Coordinator III to plan and coordinate internal projects from initiation to delivery, including network/server/software deployments and PC deployments. The role involves collaboration with regional teams, monitoring tickets, and providing actionable insights to leadership.

Ideal candidates will have 5–8 years of related experience, strong communication, and the ability to balance office and remote work.

Qualifications

• Associate degree or equivalent with 5–8 years related experience
• Experience with ticketing systems and/or project management software
• Proficient in Excel and Google Suite
• Strong verbal and written communication
• Ability to work independently and in a team
• Willing to adjust hours for regional collaboration

Responsibilities

• Gather and maintain project requirement lists
• Provides weekly project updates including action items
• Schedules and coordinates project reviews and follows up on actions
• Communicate status to project team
• Maintains project plans, schedules, hours and expenditures
• Identify issues and escalate to client manager
• Organize and participate in stakeholder meetings
• Document and follow up on actions from meetings
• Collaborate with regional teams for resources and ticket resolution
• Assist with daily monitoring of the ticketing system
• Produce regular and ad hoc reports
• Identify trends and escalate for resolution
• Define new process improvement opportunities
• Develop knowledge and skills with new processes
• Work with SDMs/Project Managers on analytical needs
• Other duties as required

Skills

Communication skills

Multitasking

Team collaboration

Flexibility

Proactive attitude

Problem solving

Confidentiality

Customer service

Judgment

Education

Associate degree

Tools

Microsoft Excel

Google Suite

Ticketing systems

Project management software

Job description

What this Job Entails:

The Project Coordinator III will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope:

• Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions

• Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Maintains and monitors project plans, project schedules, work hours and expenditures.

• Identify project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular and ad hoc reports as required.

• Identifies trends or recurring problems and escalates to management for resolution.

• Locations and defines new process improvement opportunities.

• Develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate’s degree (A.A) or equivalent from two-year college or technical school and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience

• Networks with senior internal and external personnel in own area of expertise

• Demonstrates good judgment in selecting methods and techniques for obtaining solutions

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Experience working with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Previous experience with ticketing systems and/or project management system

• Understanding of or previous experience in a technology driven environment

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Salary Range

$25.98 - $41.02 USD (Hourly)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b** enefits to all Regular, Full-Time Employees, **** including:

• Medical provided throughUHC(PPO, HSA,Surestoptions) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided throughUHC

• Nationwide Vision provided byUHC

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g.Udemy and Coursera

• Corporate Wellness Programprovided by Goomi Group

• Employee Assistance Program

• Wellness Days

• Basic and Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or otherancillarybenefits required under state and federal law