Project Coordinator for Sign Industry

SupportFinity™; Wilmington (OH); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Career Growth

Competitive salary

Paid time off

Dental insurance

Vision insurance

Opportunity for advancement

Job summary

SupportFinity™ in Wilmington, OH, is seeking a Customer Service & Project Coordinator who is detail-oriented and customer-focused. This role is vital in managing customer experience from first contact to final installation in a collaborative environment.

Responsibilities include answering calls, preparing quotes, and ensuring compliance with sign permit requirements. Previous experience in customer service is essential. You'll also receive training in sign industry software as part of your growth opportunities.

Qualifications

• Previous customer service or sales support experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects at once.

Responsibilities

• Answer phones, greet customers, and handle project intake.
• Prepare quotes and estimates with accuracy.
• Coordinate timelines between design, production, and installation teams.

Skills

Customer service experience

Strong organizational skills

Excellent communication skills

Ability to manage multiple projects

Attention to detail

Positive service-driven attitude

Job description

Benefits

• Career Growth
• Young Company
• Bonus based on performance
• Competitive salary
• Dental insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Customer Service & Project Coordinator – Sign Industry

Wilmington, NC | $20–$23/hour | Full-Time

Saltwater Signworks is looking for a detail‑oriented, customer‑focused coordinator to join our growing team. This role is the heartbeat of our operations – guiding customers from first call to final installation while keeping projects organized and on track.

About The Role

You’ll be the primary point of contact for new and existing customers, managing their experience from intake to completion. This role combines customer service, project coordination, and clerical accuracy, ensuring every detail is handled – from design to installation, permits and estimates to scheduling and communication.

Key Responsibilities

• Answer phones, greet customers, and handle project intake with professionalism.
• Prepare quotes and estimates with accuracy and attention to detail.
• Read and interpret sign permit requirements/lease requirements and ensure compliance.
• Coordinate timelines between design, production, and installation teams.
• Communicate with customers throughout the process, ensuring excellent service delivery.
• Use sign industry software to manage projects and track progress (training provided).
• Juggle multiple priorities in a fast‑paced environment.

What We’re Looking For

• Previous customer service or sales support experience.
• Strong organizational skills and attention to detail.
• Ability to manage multiple projects at once.
• Excellent phone and communication skills.
• A positive, service‑driven attitude – passionate about creating a great customer experience.
• Willingness to learn sign industry software and processes.

Compensation & Benefits

• $20–$23/hour, based on experience.
• Paid time off and 9 paid holidays, dental and vision insurance.
• Training and growth opportunities in the sign industry.
• A collaborative, creative team environment where your contributions are valued.

Why Saltwater Signworks

We’re a local, family‑owned Wilmington sign company with a passion for craftsmanship, design, and customer care. You’ll play a vital role in helping businesses stand out with signs that make a lasting impact and have much runway for career growth in our young company.