Project Coordinator: Field Visits & Customer Orders

Contech Engineered Solutions; Oregon (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Collaborative Environment

Work-Life Balance

Industry Leader

Comprehensive Benefits

Job summary

Contech Engineered Solutions is seeking a Project Coordinator to serve as the central resource for customer support and manage orders from quote to delivery for StormFilter Cartridge Exchange programs. The PC will be the primary contact for customers, engineers and municipal contacts, coordinating field visits as needed.

The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment, with at least four years in customer service or sales support, proficiency in

Qualifications

• Bachelor's degree in Business or related field or equivalent experience.
• 4+ years in customer service, sales support, or order management in relevant industries.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and multitasking abilities.
• Proficiency with Microsoft Office (Excel/Access) and CRM systems.
• Ability to work independently while collaborating with cross-functional teams.
• Willingness to travel up to 10% overnight.

Responsibilities

• Serve as the primary contact for customer inquiries, quotes, orders, and product support.
• Prepare and follow up on pricing quotes to convert opportunities into orders.
• Process customer orders, product submittals, drawings, deposits, and shipping documentation.
• Coordinate delivery and return freight for cartridge exchange programs.
• Resolve customer issues related to orders, pricing, invoicing, shipments, and receivables.
• Collaborate with Sales, Operations, Manufacturing, Credit, Marketing, and other internal teams to ensure customer satisfaction.
• Maintain accurate customer, project, and sales records within CRM and Microsoft Access databases.
• Develop and maintain strong relationships with customers and internal stakeholders.
• Generate new business opportunities through lead generation, online research, and outbound prospecting.
• Maintain a strong understanding of company products, manufacturing capabilities, and processes.
• Follow established procedures to ensure accurate, timely, and consistent service.
• Perform additional duties as assigned.

Skills

Communication

Organization

Problem-solving

Cross-functional teamwork

Travel up to 10%

Education

Bachelor's degree in Business or related field

Tools

Excel

Access

CRM systems

Job description

Contech Engineered Solutions is seeking a Project Coordinator to serve as the central resource for customer support and manage orders from quote to delivery for StormFilter Cartridge Exchange programs. The PC will be the primary contact for customers, engineers and municipal contacts, coordinating field visits as needed.

The ideal candidate is detail-oriented, customer-focused, and thrives in a fast-paced environment, with at least four years in customer service or sales support, proficiency in