Field-Ready Project Coordinator - Customer & Ops

Hirebridge; West Chester Township (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Collaborative Environment

Work‑Life Balance

Industry Leader

Comprehensive Benefits

Job summary

Contech is seeking a Project Coordinator to serve as the central contact for customer support and manage the StormFilter Cartridge Exchange order process from quote to delivery. You will coordinate between customers, engineers, and municipal contacts, traveling up to 10% as needed to stay current with maintenance projects.

The role emphasizes problem-solving, relationship building, and delivering outstanding service while supporting sales and internal teams in a collaborative environment.

Qualifications

• Bachelor’s degree in Business or a related field or equivalent experience.
• Minimum of 4 years of experience in customer service, sales support, order management, or related roles in construction, manufacturing, industrial, or engineering industries.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and multitasking abilities.
• Proven problem-solving and analytical skills.
• Proficiency with Microsoft Office, including Excel and Access, and CRM systems.
• Ability to work independently while collaborating with cross-functional teams.
• Willingness to travel up to 10% overnight.

Responsibilities

• Serve as the primary contact for customer inquiries, quotes, orders, and product support.
• Prepare and follow up on pricing quotes to convert opportunities into orders.
• Process customer orders, product submittals, drawings, deposits, and shipping documentation.
• Coordinate delivery and return freight for cartridge exchange programs.
• Resolve customer issues related to orders, pricing, invoicing, shipments, and receivables.
• Collaborate with Sales, Operations, Manufacturing, Credit, Marketing, and other internal teams to ensure customer satisfaction.
• Maintain accurate customer, project, and sales records within CRM and Microsoft Access databases.
• Develop and maintain strong relationships with customers and internal stakeholders.
• Generate new business opportunities through lead generation, online research, and outbound prospecting.
• Maintain a strong understanding of company products, manufacturing capabilities, and processes.
• Follow established procedures to ensure accurate, timely, and consistent service.
• Perform additional duties as assigned.

Skills

Communication

Organization

Problem solving

Microsoft Excel

Microsoft Access

CRM proficiency

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Excel

Microsoft Access

CRM systems

Job description

Contech is seeking a Project Coordinator to serve as the central contact for customer support and manage the StormFilter Cartridge Exchange order process from quote to delivery. You will coordinate between customers, engineers, and municipal contacts, traveling up to 10% as needed to stay current with maintenance projects.

The role emphasizes problem-solving, relationship building, and delivering outstanding service while supporting sales and internal teams in a collaborative environment.