Project Coordinator & Administrative Assistant

Factory Expo Home Centers; Statesville (NC); On-site; USD 28,000 - 39,000; Full time

Job summary

Alta Cima Corp dba Factory Expo Homes and Factory Select Homes is seeking a detail‑driven Project Coordinator to guide customers through the home buying and delivery process. You will work with the GM, sales team, lenders, contractors, and our corporate office to move each transaction from contract to delivery.

This role combines project coordination, customer service, and occasional administrative duties, with responsibilities such as reviewing contracts, tracking progress in Cirrus,

Qualifications

• High School diploma.
• 2+ years in administrative support, project coordination, mortgage/loan processing, logistics, or customer account management.
• Detail-oriented with excellent follow-through.
• Excellent time management with ability to meet deadlines.
• Strong organizational skills with ability to manage multiple priorities.
• Proficiency in Microsoft Office.
• Excellent written and verbal communication.
• Positive, customer-first attitude; reliable and independent.
• Ability to maintain confidentiality and work in a team environment.

Responsibilities

• Review contracts for completeness (signatures, initials, dates).
• Send welcome emails and maintain ongoing customer communication.
• Track deal progress in Cirrus and Deal Status logs.
• Work with sales to process pending deals and purchase orders.
• Request POs, submit change orders, and update records.
• Coordinate financing: work with lenders, clear conditions, and verify approvals.
• Schedule home deliveries, obtain freight quotes, and coordinate logistics.
• Collect and process final payments; issue demand letters if needed.
• Ensure homes are cleared prior to shipment and track delivery timelines.
• Process titling and warranty documentation.
• Act as liaison between location and corporate operations/accounting.
• Serve as the main contact for customers after purchase.
• Provide updates on financing, completion dates, and delivery status.
• Answer questions and assist with next steps throughout the home buying journey.
• Coordinate with factory and vendors on any service or warranty issues.

Skills

Detail-oriented

Time management

Organization

Microsoft Office

Communication skills

Team collaboration

Independent work

Education

High School diploma

Tools

Cirrus CRM

Job description

Alta Cima Corp dba Factory Expo Homes and Factory Select Homes is seeking a detail‑driven Project Coordinator to guide customers through the home buying and delivery process. You will work with the GM, sales team, lenders, contractors, and our corporate office to move each transaction from contract to delivery.

This role combines project coordination, customer service, and occasional administrative duties, with responsibilities such as reviewing contracts, tracking progress in Cirrus,