Project Coordinator

Synectics Inc.; Minneapolis (MN); Remote; USD 45,000 - 65,000; Full time

Job summary

Synectics Inc. in Minneapolis, MN, is seeking a Project Coordinator to support Demand Side Management (DSM) programs within the Energy Efficiency and Demand Response umbrella.

The role collaborates across teams to process high-volume rebates and manage program administration with accuracy. You will handle residential and limited commercial rebate workflows, validate eligibility, coordinate with a third-party vendor via Salesforce, and monitor progress using Salesforce dashboards.

Qualifications

• Experience handling high-volume rebate processing in a corporate or utilities setting.
• Proven data entry accuracy and analytical validation skills.
• Familiarity with Salesforce workflows and cross-functional collaboration.

Responsibilities

• Process high-volume rebates and work orders in Salesforce queues.
• Validate customer eligibility, equipment qualification, and incentive amounts.
• Collaborate with team members daily and coordinate with third-party vendors via Salesforce, email, or chat.
• Review applications submitted digitally, via PDF, or by physical mail.
• Monitor progress and quotas using Salesforce dashboards; support residential and some commercial rebate workflows.

Skills

Salesforce experience

Excel proficiency

Data entry

Attention to detail

Analytical skills

Teamwork

Remote work capability

Tools

Salesforce dashboards

PDF processing

Document scanning

Job description

Job Duties

• This role supports Demand Side Management (DSM) under the Energy Efficiency and Demand Response umbrella.
• The Project Coordinator works across both teams, with responsibilities shifting based on seasonality and program volume.
• Primary focus areas include:
• Residential Saver Switch
• AC Rewards (smart thermostat program)
• Support for limited commercial Saver Switch work
• Additional exposure to EV rebates, energy efficiency rebates, pilot programs, and Windsource enrollments during lower-volume periods
• The work is high‑volume, operational rebate processing and program administration. Accuracy is critical because rebates and incentives are regulated by the PUC.
• Processing high‑volume rebate and work orders (tens of thousands annually)
• Working from shared Salesforce queues, oldest to newest
• Validating customer eligibility, equipment qualification, and incentive amounts
• Coordinating indirectly with Hunt Electric (third‑party vendor) via Salesforce, email, or chat
• Reviewing applications submitted digitally, via PDF, and by physical mail
• Using Salesforce dashboards to monitor progress and quotas
• Collaborating daily with team members via chat
• Supporting both residential and (as needed) commercial rebate workflows
• Processes annually:
• ~70,000 residential rebates
• ~12,000 commercial rebates
• ~300 commercial/industrial program contract changes

Qualifications

• 1-3 years of experience in:
• High‑volume, shared‑queue environments
• Operational processing or program administration
• Strong attention to detail and accuracy
• Analytical and validation skills
• Prior data entry / operations experience (modern systems, not manual entry)
• Experience working in a large corporate or cross‑functional environment
• Utility or rebate experience preferred
• Self‑driven and highly motivated
• Strong work ethic (important for remote work)
• Engagement and ambition
• Team‑oriented mindset
• Ability to prioritize and meet deadlines
• Early‑career professionals looking to grow within energy or utilities
• Interest in energy efficiency, sustainability, or utility programs
• Prefer Salesforce experience
• Excel proficiency
• Familiarity with PDFs, scanning, and document conversion
• Exposure to rebate, utility, or regulated program environments
• Process‑improvement mindset

Benefits

• Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.
• Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
• 401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.