Project Coordinator

Wynalda Packaging, LLC; Michigan; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Wynalda Packaging, LLC is seeking a Project Coordinator to provide excellent service to customers, maintain relationships, and operate efficiently in a fast-paced, in-office environment. The role follows a Monday–Friday, 8am–5pm schedule, with emphasis on quote development, order planning, and collaboration with Sales and Operations.

The ideal candidate will manage multiple accounts, support inventory and customer communications, and contribute to accurate costing and scheduling in a dynamic

Qualifications

• Experience coordinating projects in a manufacturing environment.
• Strong communication and documentation skills.
• Ability to manage multiple accounts and deadlines.

Responsibilities

• Understand customer sales needs and requirements to develop the project including what is needed for a successful quote.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Close phone sales and provide exceptional customer service.
• Create order plans, process manufacturing orders, and enter customer releases as needed.
• Review job costing upon completion, comparing actual to estimated costs to refine future estimates.

Skills

Customer service

Project coordination

Order processing

Communication

Time management

Multitasking

Problem solving

Job description

Wynalda Packaging specializes in specialty folding carton manufacturing and design. With 50 years of experience, we are the premier resource for folding carton in our industry.

Our family owned company is committed to the success of our employees and provides opportunities for advancement within the company to employees who are eager to grow.

Summary:

The Project Coordinator will be responsible for providing customers with excellent service, maintaining internal and external relationships and working efficiently in a fast-paced environment. This position will work Monday - Friday, 8am-5pm and is in office.

Essential Duties & Responsibilities:

• Understand customer sales needs and requirements to develop the project including what is needed for a successful quote.
• Manage price efforts to ensure timely quote responses, meeting customer expectations and profitability requirements of the business.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Close phone sales and provide exceptional customer service.
• Research accounts, identify key players and generate interest.
• Must have the ability to manage multiple accounts, identify customer concerns and needs, and maintain rapport with a fixed customer base.
• Maintain and expand your database of prospects.
• Work with new and existing customers and or Sales Representatives to provide personalized guidance and support to create packaging designed to meet their needs.
• Strong organizational and communication skills, as well as the ability to interface and communicate appropriately.
• You will be trusted to work independently to meet the needs of all parties, including the customer and company.
• Must be able to support various elements of the position, including Inventory Management, direct Customer Communications, and supporting of the Sales team.
• Answer customer service telephone calls, e-mail, and other correspondence and take appropriate action in a prompt and professional manner.
• Create order plans, process manufacturing orders, and enter customer releases as needed.
• Create and submit detailed estimate reports or bids, making sure they're clear, thorough, and sent to the right people for review and approval.
• Review job costing upon completion, comparing actual to estimated costs helping to refine future estimates and improve accuracy in the long run.
• Communicates with operations to maintain accurate flow of scheduling and customer needed information.
• Enter and maintain customer records in tracking systems.
• Other projects/responsibilities as assigned.

Position Requirements:

• Must be a team player and able to work in a fast-paced office and factory environment.
• Detail-oriented.
• Passionate about design and knowledgeable about the industry, trends, and marketplace.
• Exceptional written, verbal and visual communication skills. Excellent problem solving and decision-making skills.
• Strong time management skills (with solid multi-tasking, organizational and prioritization skills).
• Able to work within tight deadlines.
• Demonstrates a high degree of flexibility and a can-do attitude.
• Strong business acumen.
• Ability to think critically, solve problems and act with good judgment are all essential.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance