Convierte este puesto en una entrevista — un currículum y una carta de presentación creados pensando en lo que quiere el empleador.
Johnson Controls is seeking a Customer Operations Associate to support HVAC installation billing, accounts payable/receivable, and project cost tracking. This onsite role spans coordination with project owners, subcontractors, and the sales team to ensure timely billings and dispute resolution.
Ideal candidates have 1–2 years in service or technical environments, strong MS Office skills, and the ability to manage multiple projects with precision.
This role will be based onsite at our Miramar and Fort Lauderdale locations.
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
The Customer Operations Associate, under direct supervision, tracks and provides support for the HVAC installation contract business.
Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue recognition, billings, collections, and subcontract processing.
Provides administrative, day to day support in the operational areas of the business including material shipping, receiving, and cataloging.
Works with project owners to update project cost schedules as required monthly.
Assist installation team with project cost and revenue tracking to reach revenue goals.
Runs query reports, researches, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other operations related transactions.
Performs cost transfers as necessary.
Answers any customer/subcontractors’ inquiries and resolves or escalates customer issues as appropriate.
Prepare and submit monthly billings to Customers.
Completes any additional documentation required for billing, i.e. special pay applications, lien waiver, certified payroll, etc.
Works with accounts receivables contacts to assist with resolution of A/R disputes.
Researches and determines appropriate actions and escalation for timely resolution of disputes.
Includes necessary interaction with Customers to resolve receivable issues and confirm commitment to pay.
Processes invoice credits and rebills, as necessary.
Maintains billing and collection notes within appropriate systems.
Supports the subcontract process including issuing subcontract documentation and Purchase Orders, ensuring all documentation has been provided and received per contract requirements.
Manage accounts payable invoicing and reconciliation of accounts payable exceptions and subcontractor PO invoicing issues as necessary.
Coordination and support to Sales Team to review and submit project bookings and all required booking documentation, facilitates the release of the project booking from MBC, addresses any booking holds, and returns signed contract documentation to Customers.
Coordinate with project owners, factory, and subcontractors with receiving and shipping material including cataloging all incoming and outgoing material and providing reporting documentation.
Provide additional operations administration support, as required.
One to two years of related work experience, preferably within a service / sales, or technical work environment.
Must have strong interpersonal skills to effectively communicate with both internal and external clients.
Experience accounts payable and accounts receivables.
Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Ability to prioritize work activities based upon financial impact to desired business goals.
Must have proficient computer skills within the following applications: Microsoft Word, Excel, Outlook, Access, and Internet business application usage.
Must demonstrate the ability to perform work independently and demonstrate solid organizational, strong analytical skills and attention to detail skills.
Position is onsite full time.
High School diploma or equivalent
Preferred Associate degree preferred.
Experience and/or basic project accounting or costing principals is desired.
This position includes a competitive benefits package.
For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.