Project Coordinator

HireTalent; Marlborough (MA); Remote; USD 45,000 - 70,000; Full time

Job summary

An innovative firm is seeking a skilled Commercial Coordinator to manage and coordinate de-installation projects for diagnostic devices. This fully remote role requires a highly independent, detail-oriented individual who excels in communication and organization. You will work closely with cross-functional teams to ensure timely deliverables while maintaining comprehensive documentation and fostering collaboration. If you thrive in a fast-paced environment and possess strong analytical and problem-solving skills, this opportunity is perfect for you to make a significant impact.

Qualifications

• 1-3 years of experience in Project Management or Customer Service.
• Ability to manage large datasets and ensure accuracy.

Responsibilities

• Coordinate de-installation projects and ensure timely execution.
• Maintain documentation and communicate updates to stakeholders.

Skills

Self-motivated

Detail oriented

Effective communication

Organizational skills

Data management

Problem solving

Interpersonal skills

Analytical thinking

Education

High School Diploma

Tools

Salesforce

Oracle

Microsoft Office

Job description

INTAKE NOTES:

- M-F (8-5pm eastern)
- Role is fully remote (Can be anywhere in the US, but will need to work eastern time zone hours )
Top 3 skills:
1)Highly independent, self-motivated / proactive
2)Detail oriented
3)Able to effectively communicate with team

Our Team is looking for a skilled Commercial Coordinator who will play a key role in managing and coordinating on-time and successful deliverables as it pertains to de-installation projects for our Diagnostic devices. The role requires a highly initiative-taking, meticulous individual who excels at working independently. Strong organizational skills, expertise in data management, and the ability to effectively communicate and collaborate with multiple stakeholders are essential for success in this position.

Essential Duties & Responsibilities:

· Works with cross-functional teams as the operational point of contact throughout the de-installation and disposition phase of projects.
· Facilitate seamless communication with the field team, project team, receiving team and logistics partner to drive high quality, timely coordination, and timely execution of activities.
· Ability to establish, schedule, track and communicate all activities related to the de-installation project.
· Maintains comprehensive documentation of all relevant projects and customer asset information.
· Processes cases, work orders, orders and return material authorizations (RMAs) to ensure activities are recorded and transacted accordingly in *** systems.
· Conducts thorough research and validation of customer asset records to ensure accuracy within the system, identifying and resolving discrepancies as necessary.
· Flexible in managing unexpected challenges and adjustments, such as changes to timelines or limited material availability.
· Consistently communicates project tasks, updates, risks, and changes in a clear and timely manner to all stakeholders. Manages internal and external customer communication via phone, email, and Salesforce.com (H1).
· Proactively addresses concerns with empathy and urgency, escalating matters when necessary.
· Fosters a positive and collaborative environment with others.
· Other duties and tasks as assigned.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· Ability to remain composed and act professionally during high-pressure situations.
· Ability to cooperate with others and help coordinate work assignments with field engineers to achieve team goals.
· Excellent communication skills, both oral and written. Must speak clearly, be attentive, and actively listen and record information accurately.
· Flexibility and adaptability to changes based on business and customer needs.
· Comfortable working with and reviewing large datasets to ensure accuracy and completeness. Strong ability to research, update, and manage critical information effectively.
· Intermediate or above level PC (including Microsoft Office) skills. Salesforce and Oracle experience a plus.

Education:
High School Diploma


Experience

1-3 years of experience in Project Management, Customer Service, or Administration with a company in a consumer-oriented market.


Specialized Knowledge:
Proficiency with Microsoft Office (Outlook, Excel, and Word.) Oracle & Salesforce knowledge is desired (but not required).

Skills

· Highly independent, self-motivated / proactive
· Thrives in a fast-paced, collaborative environment
· Excellent verbal and written skills
· Analytical thinker / Problem solver
· Interpersonal skills
· Attention to detail and strong organizational skills