Project Coordinator

MCD, INC.; Madison (WI); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee ownership (ESOP)

401(k) with pre-tax and Roth options

Medical, dental, vision insurance

PTO and paid holidays

Employer-paid disability

Descripción de la vacante

MCD is seeking a Project Coordinator (CSR) to manage customer projects from order entry through production, collaborating with sales and our production team. This role emphasizes ownership, initiative, and a path toward leadership as you support customers and improve workflows.

The position offers core hours Monday through Friday, 8 AM to 5 PM, with salaried, exempt status. growth opportunities align with the company’s ESOP culture and strong team ownership.

Formación

• 3+ years of experience in customer project management, account coordination, estimating, production planning, or a similar manufacturing role preferred.
• Experience working directly with customers and coordinating their jobs through production.
• Experience in printing/finishing, packaging, labels, or converting is a plus.

Responsabilidades

• Manage customer projects from order entry through production and completion.
• Work directly with customers to understand job requirements, confirm specifications, provide updates, and resolve issues.
• Create clear, accurate job plans and instructions for the production floor.
• Coordinate with sales and production to keep jobs on track and address changes or issues.
• Prepare estimates for repeat work and review customer-supplied files and specifications.
• Look for ways to improve workflow, solve problems, and better support our customers and production team.
• Take ownership of assigned customer relationships, including customer satisfaction and the successful and profitable execution of projects.

Conocimientos

Customer project management

Account coordination

Estimating

Production planning

Detail orientation

Proactive problem-solver

Descripción del empleo

About Us

MCD specializes in graphic arts and print finishing, providing services including foil stamping, embossing, die cutting, laminating, UV coatings, folding & gluing, and more. As a 100% employee-owned company, our team members don't just work here -they are owners.

The Opportunity

As MCD continues to grow, our Customer Service team is expanding to support increasing customer and production demands. We are seeking a Project Coordinator (CSR) to manage customer projects from order through production, working directly with customers while coordinating closely with sales and our production team. We're also looking for someone who wants to grow with MCD. This position has the potential for increased responsibility and future leadership opportunities for someone who demonstrates initiative, sound judgment, and the ability to understand the "why" behind problems.

What You’ll Do

• Manage customer projects from order entry through production and completion
• Work directly with customers to understand job requirements, confirm specifications, provide updates, and resolve issues
• Create clear, accurate job plans and instructions for the production floor
• Coordinate with sales and production to keep jobs on track and address changes or issues
• Prepare estimates for repeat work and review customer-supplied files and specifications
• Look for ways to improve workflow, solve problems, and better support our customers and production team
• Take ownership of assigned customer relationships, including customer satisfaction and the successful and profitable execution of projects

What We Are Looking For

• 3+ years of experience in customer project management, account coordination, estimating, production planning, or a similar manufacturing role preferred
• Experience working directly with customers and coordinating their jobs or orders through production
• Experience in printing/finishing, packaging, labels, or convertingis a plus!
• Strong attention to detail with the ability to manage multiple projects and priorities
• A proactive problem-solver who takes initiative, asks questions, and wants to understand how things work
• Someone interested in growing their responsibilities and developing into a future leadership role

Schedule

• Core Hours: Monday - Friday, 8 AM - 5 PM
• Status: Salaried, Exempt

Why Join MCD?

• Be an Employee-Owner: MCD is 100% employee-owned through our ESOP. Eligible employees receive company stock at no cost to them -when MCD succeeds, our employee-owners share in that success.
• Build Your Future: 401(k) with pre-tax and Roth options, plus a company match.
• Benefits: Medical, dental, vision, PTO, paid holidays, and employer-paid disability.
• Room to Grow: Opportunities to take on more responsibility and grow into leadership.
• The Extras: Company lunches, events, celebrations, and other activities throughout the year.