Project Coordinator

RAFTRx; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

A company in the re-roofing sector is seeking a Project Coordinator to oversee multi-trade projects and ensure seamless communication among stakeholders. The role includes handling architectural approvals, managing insurance documentation, and maintaining customer satisfaction. Ideal candidates will possess strong project management skills and experience in insurance claim processes. This position is located in Detroit, Michigan, offering a dynamic working environment focused on delivering high-quality results.

Qualifications

• Proven experience in project coordination or management.
• Strong understanding of insurance claims and mortgage processes.
• Excellent interpersonal and communication skills.

Responsibilities

• Manage multi-trade projects and ensure timely completion.
• Communicate regularly with stakeholders and resolve issues.
• Handle ACC documentation and coordinate HOA approvals.

Skills

Project management

Communication skills

Conflict resolution

Insurance documentation knowledge

Job description

This Project Coordinator job description is an expansion of the provided information, incorporating key responsibilities for handling architectural approvals (ACC/HOA) and managing insurance claim check endorsements from mortgage companies, which are critical in the insurance-based re-roofing sector.

About the Role

The Project Coordinator is responsible for facilitating constant, clear, and professional communication between all stakeholders to ensure seamless project execution.

Responsibilities

• Manage multi-trade projects after the customer signs an agreement
• Schedule and coordinate all aspects of the project, from start to finish, including all trades and scope of work
• Ensure all work is completed on time and within budget
• Monitor project progress and make adjustments as needed
• Communicate regularly with customers, contractors, team members, and insurance companies
• Resolve any issues or conflicts that arise during the project
• Ensure customer satisfaction is achieved
• Manage project documentation and records, including contracts, permits, warranties, invoices, and change orders
• Facilitate departmental communication between Estimating Team, Quality Team, Office Team, Project Managers, Homeowners, and others as necessary
• Obtain final Customer Review

Manage Architectural Control Committee (ACC) / Homeowners Association (HOA) documentation:

• Handle any and all documents required for ACC forms for HOA approvals by working with homeowners to submit design plans, materials lists, and color samples for exterior modifications.
• Ensure all project plans comply with the community's architectural standards and governing documents (CC&Rs).
• Coordinate with the ACC/HOA to track approval status, clarify project details, and facilitate timely project launch.

Coordinate insurance and financial documentation:

• Handle document requirements for check endorsements from mortgage companies.
• Act as a liaison with the mortgage company's loss draft department to facilitate the endorsement of insurance checks made payable to both the homeowner and the lender.
• Gather and submit all required documentation to the lender, which may include the insurance loss statement, contractor estimates, signed agreements, and W-9 forms.
• Communicate openly with the property owner and the mortgage company to ensure a clear disbursement plan and prompt release of funds as work progresses.

Project Communication & Coordination

• Homeowners:
• Maintaining regular contact with homeowners regarding scheduling, project progress, material selections, and final reviews
• Guide homeowners through their final payment options. This involves clear communication regarding payment processing via secure online payment links or arranging in-person check pickups for convenience, ensuring exceptional customer service during the final transaction
• Estimating Team: Collaborating with the estimating team during project setup and addressing any scope changes or clarifications needed
• Quality Team: Coordinating with the quality team to ensure all work meets company standards and regulatory requirements
• Project Managers: Providing updates to and receiving direction from project managers regarding field operations
• Permitting Team: Liaising with the permitting team to track application status, manage document submissions, and ensure timely acquisition of all necessary permits for job completion.
• Other Interconnected Departments: Facilitating communication with the Office Team, contractors, suppliers, and any other personnel necessary for successful job completion