Project Coordinator

Camelot Consulting, Inc.; Charlotte (NC); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Quarterly team outings

Opportunities for career advancement

Job summary

A leading software development firm is seeking a Project Coordinator to enhance customer service and manage projects efficiently. This role requires strong organizational skills, excellent communication, and proactive problem-solving skills. Candidates will support both internal resources and clients while contributing to operational improvements. The position offers opportunities for career advancement in a dynamic consultancy environment.

Qualifications

• Proactive mindset and excellent customer service skills.
• Strong organizational and leadership abilities.
• Analytical problem-solving skills and ingenuity.

Responsibilities

• Setting up new projects within management tools and aligning client expectations.
• Conducting internal reviews and assisting with escalations.
• Tracking and analyzing project KPIs.

Skills

Customer service

Problem-solving

Communication

Leadership

Organizational skills

Job description

Camelot Consulting, Inc. is a 30+ year old software development firm located in Charlotte, NC, equipped with a talented staff of software designers, programmers, and consultants. We develop, sell, and support software for the 3rd party logistics market, including public warehousing and transportation companies. Our application is built upon the Microsoft Dynamics NAV ERP system.

We empower our clients with innovative technology solutions by developing superior, value-priced software to surpass industry competition. Our solutions help our clients run their businesses more efficiently by enhancing customer service and reducing costs. We are committed to offering personal service and satisfying our clients’ individual needs.

About this position:

A Project Coordinator plays a vital role in providing exceptional customer service. The role involves keeping projects organized and on track, aligning expectations, and benefiting both staff and clients.

Key Duties include, but are not limited to:

1. Setting up new projects within project management tools and billing systems, and making initial contact with clients to align expectations.
2. Conducting internal project reviews with resources to ensure progress, communicating expectations, and assisting with escalations when needed.
3. Preparing Project Charters and conducting Project Kickoff Calls with new clients using Express WMS.
4. Reporting project budgets to Project Managers.
5. Assisting with operational improvements and client-facing processes, deliverables, and sign-offs.
6. Tracking and analyzing project KPIs.

Desired Qualifications and Traits:

• Proactive mindset and excellent customer service skills.
• Effective communication of project updates.
• Strong organizational and leadership abilities.
• Decision-making and delegation skills.
• Analytical problem-solving skills and ingenuity.
• Willingness to learn about project management and contribute to process improvements.

Company Benefits:

• Quarterly team outings, company events.
• Opportunities for career advancement.
• Compensation negotiable based on experience and skills.