Project Coordinator

Bio-Rad Laboratories, Inc; California; On-site; USD 78,000 - 97,000; Full time

Benefits offered by this job

Competitive medical plans

401k + profit sharing

Employee stock purchase program

Learning and development opportunities

Job summary

Bio-Rad Laboratories, Inc is seeking a Project Coordinator or Installation Coordinator based in California. The role handles all aspects of coordinating instrument installations, from receiving orders to scheduling with Field Service and Sales, ensuring documentation and sign-offs for revenue recognition.

Responsibilities include deinstalls, instrument moves, replacements for out-of-box failures, and preparing data for TMS.

Qualifications

• Associates Degree or high school diploma with equivalent work experience.
• 1–3 years as a project team member preferred with customer service experience.
• Strong customer service, negotiation, conflict resolution, project coordination, organizational and time management skills.
• Experience with Salesforce, ServiceMax, SAP, Word, Excel, Outlook, Teams.

Responsibilities

• Coordinate instrument installations from order receipt to completion.
• Own a case; contact customer; gather critical logistical details; enter into TMS and create waybill.
• Collaborate with Field Service, Sales and other teams to schedule and execute installations; handle deinstalls/moves.
• Assist FSEs in obtaining customer signatures for revenue recognition; ensure all installation docs and service reports are uploaded.

Skills

Customer service

Negotiation

Conflict resolution

Project coordination

Organization

Time management

Education

Associates Degree or high school diploma

Tools

Salesforce

ServiceMax

SAP

Word

Excel

Outlook

Teams

Job description

A Project Coordinator or Installation Coordinator will handle all aspects of coordinating instrument installations for LSG or CDG instrumentation. The coordinator will receive the order, take ownership of a case, contact the customer, obtain critical logistical details, collaborate with Field Service for scheduling options, manage the order and prepare to enter it into TMS, create waybill, send documents to the customer, collaborate with Sales, assign all work orders and answer all installation related inquiries. Project Coordinators also handle deinstalls and instrument move requests, as well as coordinate replacements for out of box failures at install. Project Coordinator will ensure all installation documentation is compiled and attached to case, and will ensure all service reports are uploaded. Will assist FSE’s in obtaining customer signatures which are critical for timely revenue recognition.

How You’ll Make an Impact:

• Provide a seamless experience for customers, especially new customers by making the installation process painless and easy for them. A smooth instrument installation sets the stage for a satisfied and loyal customer.
• Makes an impact on revenue recognition by negotiating ship dates with customers and shipping systems as quickly and efficiently as possible for speedy revenue recognition.
• Reduce administrative burden on Sales team and FSE team by communicating directly with customers for all critical installation details and scheduling.
• Collaborate with Sales to prioritize installations and remove roadblocks to scheduling.

What You Bring:

• Education: Associates Degree or High School diploma with equivalent work experience.
• Work Experience: 1 to 3 years as a project team member preferred with customer service experience.
• Strong customer service, negotiation, conflict resolution, project coordination, organizational, and time management skills along with strong written and verbal communication skills.
• Experience with SalesForce, Service Max, SAP, Word, Excel, Outlook, Teams.

Location: This position must be based in California and requires the employee to be located within the region.

Total Rewards Package:

At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.

Benefits:

We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more!

Compensation:

The estimated base salary range for this position is $77,600 to $97,000 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

Who We Are:

For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement:

Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation:

Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.