Diagnostic System Specialist

Bio-Rad Laboratories, Inc; California; Hybrid; USD 62,000 - 107,000; Full time

Job summary

Bio-Rad Laboratories, Inc is seeking a Diagnostic System Specialist responsible for installing and training clients on clinical diagnostic products, including system operation, troubleshooting, result interpretation, and laboratory statistics. This role coordinates installations with sales and the Installation Coordinator, while managing IQ, OQ, and PQ activities for new product setups.

The Specialist develops validation protocols, analyzes data, and resolves technical issues to ensure

Qualifications

• University degree in Medical Laboratory Technology or a related field.
• Experience with bioanalytical techniques such as HPLC and/or enzymatic assays.
• Clinical diagnostic laboratory or company experience.
• Experience designing, setting-up and optimizing assays in a clinical setting.
• Spanish language proficiency is an asset.
• Travelling flexibility required (60%-80%).

Responsibilities

• Installations and training coordination with customers, sales and Installation Coordinator.
• Manage IQ, OQ and PQ activities for new product setups.
• Develop validation protocols, analyze data and resolve issues to ensure regulatory compliance.
• Create process documentation and conduct user training.
• Test system functionality and support medical correlation studies.
• Identify trends and perform system/product failure analysis and escalation when applicable.

Skills

Interpersonal skills

Communication skills

Organizational skills

Spanish language

Education

University degree in Medical Laboratory Technology or related field

Tools

HPLC

Enzymatic assays

Job description

The Diagnostic System Specialist is responsible for installing and training clients on clinical diagnostic products, including system operation, troubleshooting, theory, result interpretation, and laboratory statistics. This role coordinates installations with sales, customers, and the Installation Coordinator, while managing IQ, OQ, and PQ activities for new product setups. The Specialist develops validation protocols, analyzes data, and resolves technical issues to ensure compliance with regulatory requirements. Additional responsibilities include creating process documentation, conducting user training, testing system functionality, and supporting medical correlation studies. The position requires strong organizational, interpersonal, and communication skills, as well as the ability to train customer staff at all levels and manage complex products.

Travel up to 80% by air is required.

How You’ll Make An Impact:

• Interacts with: Technical Service personnel, Field Service personnel, Sales and Marketing departments, Customer Services and distribution within the company, as well as customers.
• Responsible for the Installation Qualification (IQ), Operational Qualification (OQ) and Performance Qualification (PQ).
• Performs and supports system demonstrations, evaluations and correlations as required, in house and / or at customer site.
• Develops, coordinates and execute customer trainings for designated Bio-Rad Laboratories instruments and products as required. Provides post-installation and post-training follow-ups.
• Identify trends and performs system/product failure analysis and escalation when applicable.

What You Bring:

• Education: Successful completion of a University degree in Medical Laboratory Technology or a related degree in the Medical Laboratory field.
• Work Experience: Experience with bioanalytical techniques such as HPLC and/or enzymatic assays will be considered an asset.
• Relevant work experience in a clinical diagnostic laboratory or company.
• Experience with designing, setting-up and optimizing assays/experiments in a clinical setting.
• Spanish language proficiency is an asset.
• Travelling flexibility required (about 60%-80%)

Location:

Bio-Rad is pleased to offer the flexibility of Remote Work for this role anywhere in the U.S.

Total Rewards Package:

At Bio-Rad, we’re empowered by our purpose and recognize that our employees are as well. That’s why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle.

Benefits:

We’re proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG’s), and more!

Compensation:

The estimated base salary range for this position is $62,400 to $106,700 at the time of posting. This range is inclusive of all geographic locations within the United States*. Actual compensation will be provided in writing at the time of an offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

*Minimum reflects our lowest paying locations, and the top end reflects our highest paying locations. The range in your geographic location will vary but will be within the indicated ranges.

Who We Are:

For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement:

Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation:

Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Legal Entity:

Legal Entity: (USA_1000)Bio-Rad Laboratories, Inc.