Project Coordinator

Pyramid, Inc; Atlanta (GA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. in Atlanta, GA, is seeking a Project Coordinator for a 12+ month contract. The role focuses on daily ITSM process management and ensuring operational effectiveness.

The ideal candidate has a BS/BA in Information Technology and 3+ years related experience, strong Excel and Word skills, and the ability to collaborate with stakeholders, manage workshops, and support testing activities including UAT.

Qualifications

• BS or BA degree in Information Technology with 3+ years of related experience or equivalent education/training.

Responsibilities

• Manage day-to-day ITSM process execution and performance.
• Ensure the process is followed enterprise-wide and aligns with ITSM standards.
• Monitor metrics and provide trends, risks, and opportunities for improvement.
• Coordinate process initiatives and support status reporting and workshops.
• Support testing activities and User Acceptance Testing (UAT).
• Communicate, document, train users, and maintain process knowledge.

Education

BS or BA Information Technology

Tools

Excel

Word

Job description

Project Coordinator

Immediate need for a talented Project Coordinator. This is a 12+ Months Contract opportunity with long-term potential and is located in Atlanta, GA.

Job ID: 26-26540

Pay Range: $25-$35/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

• Responsible for the day-to-day management, execution, and operational effectiveness of an assigned ITSM process.
• This role ensures the process is consistently followed across the enterprise, delivers expected business outcomes, and remains aligned with organizational objectives and ITSM standards.
• Oversees operational process performance, monitors key metrics, and provides insight into trends, risks, and areas for improvement.
• They proactively identify opportunities to enhance process efficiency, effectiveness, compliance, and user experience, working closely with stakeholders to implement improvements and drive process maturity.
• Key responsibilities include coordinating and supporting process-related initiatives, contributing to status reporting, facilitating process workshops, participating in project kickoffs, solution reviews, testing activities, and User Acceptance Testing (UAT).
• Serves as a subject matter expert for the process and provides operational input to ensure solutions support business and process requirements.
• The role is also responsible for stakeholder engagement, communication, documentation and training.
• This includes developing process awareness, educating users on process requirements and best practices, and ensuring supporting resources have the knowledge and tools needed to effectively execute the process.
• Proficient in Excel and Word with some understanding of command line prompt.
• Able to adapt to an ever-changing environment.
• Must be solution oriented, a problem solver, process oriented, team player and good communication on all levels both written and verbal. Client knowledge preferred.
• May perform additional responsibilities as assigned

Key Requirements and Technology Experience

• BS or BA degree with Information Technology three (3) or more years of experience in related field or any combination or equivalent education, experience, and formal training that allows the candidate to meet the requirements of the job.
• Skill Experience Level
• Excel/Pivot Tables Mid (3-7 Years)
• Word Mid (3-7 Years)
• N/A Mid (3-7 Years)
• N/A Mid (3-7 Years)
• N/A Mid (3-7 Years)

Our client is a leading Airlines organization and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

"If you are a person with disability needing assistance with the application or at any point in the hiring process, please contact us at [e-mail]"