ITSM Project Coordinator - Process Excellence

Creative Solutions Services, LLC; Atlanta (GA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. currently seeks a Project Coordinator in Atlanta, GA for a 12+ month contract. The role focuses on day-to-day management, execution, and optimization of an ITSM process within the enterprise.

You will monitor metrics, drive improvements, coordinate workshops and UAT, and serve as a subject matter expert. Strong Excel and Word skills and adaptability are essential for success in this dynamic environment.

Qualifications

• BS/BA in IT with 3+ years related experience.
• Proficient in Excel, Pivot Tables and Word.
• Ability to adapt in a changing environment.

Responsibilities

• Oversee day-to-day management and execution of an ITSM process.
• Ensure process aligns with ITSM standards and business goals.
• Monitor metrics, identify risks, and suggest improvements.
• Improve efficiency, compliance and user experience.
• Coordinate initiatives, workshops and UAT.
• Serve as SME and provide user training and documentation.
• Engage stakeholders and communicate across levels.

Skills

Excel

Pivot Tables

Word

Education

BS/BA in IT

Job description

Pyramid Consulting, Inc. currently seeks a Project Coordinator in Atlanta, GA for a 12+ month contract. The role focuses on day-to-day management, execution, and optimization of an ITSM process within the enterprise.

You will monitor metrics, drive improvements, coordinate workshops and UAT, and serve as a subject matter expert. Strong Excel and Word skills and adaptability are essential for success in this dynamic environment.