Project Coordination Manager

AAA Service Plumbing, Heating, Electric; Golden (CO); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary

Weekly pay – Fridays

Comprehensive benefits

401(k) company match

Paid time off

Career growth & development

Job summary

AAA Service Plumbing, Heating, Electric is seeking a Project Coordination Manager to lead the project coordination function from sold estimate through closeout. You will ensure commitments are delivered, payments collected, and documentation verified, with accountability across cross-functional teams.

You will oversee coordinators, manage deadlines, monitor profitability, and maintain accurate records while driving a seamless customer experience in the Denver Metro area.

Qualifications

• Experience coordinating residential home-service installations or similar projects.
• Knowledge of scheduling, permits, inspections, financing, collections, rebates, and job-cost processes.
• Proficiency with field-service/project management systems and spreadsheets.
• Strong communication, problem-solving, and conflict-resolution skills.
• Highly organized, detail-oriented, and accountable with a strong sense of urgency and ownership.

Responsibilities

• Lead, train, and hold Project Coordinators accountable for project execution and customer communication.
• Oversee projects from sold job through final closeout with clear owners and deadlines.
• Verify installation readiness including scope, pricing, equipment, materials, scheduling, permits, utilities, financing, and customer expectations.
• Monitor profitability, job costing, gross profit, collections, and change orders with Finance and leadership.
• Ensure timely customer communication before/during/after installation and escalate issues promptly.
• Verify installation completion, documentation, photos, testing, and follow-up before closeout.
• Oversee permits, inspections, utility coordination, and rebate requirements to completion.
• Maintain accurate project records and ensure systems reflect current status.

Skills

Project coordination

Scheduling

Permits & inspections

Financing & rebates

Job-cost processes

Field-service systems

Spreadsheets

Communication

Problem-solving

Time management

Tools

Project management software

Job description

Description

Since 1983, AAA Service has been a trusted provider of Plumbing, HVAC, Electrical, and Sewer & Drain services throughout the Denver Metro area. Our success is built on great people, quality workmanship, and an exceptional customer experience. We’re proud to offer a team-focused environment where employees are supported, recognized, and given opportunities to grow their careers.

Benefits

• Competitive Base Salary: $85,000–$95,000 annually, based on experience, plus bonus potential
• Weekly Pay: Every Friday is payday!
• Comprehensive Benefits: Medical, dental, vision, and life insurance options for you and your family
• 401(k) Company Match: Helping you plan and save for your future
• Paid Time Off: Accrued PTO plus paid holidays
• Career Growth & Development: Ongoing professional, technical, and leadership training to support your continued growth and advancement

Position Purpose

Lead the project coordination function from sold estimate through verified project closeout. Ensure customers receive the work and commitments they were promised, payment is collected, permits and rebates are resolved, and project profitability is accurately documented. Installation completion alone does not constitute project completion.

This manager owns coordination, verification, and follow-through, leads assigned project coordination staff, and holds cross-functional owners accountable to deadlines. Department leaders retain responsibility for the quality and accuracy of their work; finance validates financial items; management approves final project closure.

Responsibilities

• Lead, train, and hold Project Coordinators accountable for project execution, customer communication, documentation, collections, and escalation standards.
• Oversee projects from sold job through final closeout, ensuring every open item has a clear owner, next step, and deadline.
• Verify installation readiness, including scope, pricing, equipment, materials, scheduling, permits, utilities, financing, and customer expectations before releasing projects.
• Monitor project profitability, job costing, gross profit, collections, funding, discounts, and change orders in partnership with Finance and management.
• Ensure customers receive timely communication before, during, and after installation, with concerns and delays escalated promptly.
• Verify installation completion, required documentation, photos, testing, customer follow-up, and corrective work before project closeout.
• Oversee permits, inspections, utility coordination, and applicable rebate requirements through completion.
• Maintain accurate project records and ensure company systems reflect current project status, decisions, and outstanding items.
• Conduct daily project reviews and weekly audits to identify trends, resolve deficiencies, and improve processes.
• Partner across Sales, Operations, Finance, Field Leadership, and Customer Service to resolve issues and deliver a seamless customer experience.
• Hold projects from release or closeout when required documentation, approvals, payment, inspections, or other prerequisites are incomplete.
• Track key performance measures, including customer satisfaction, collections, permit closure, inspection results, callbacks, gross profit, and project completion.

Requirements

• Experience coordinating residential home-service installations or similar projects, including leading and holding teams accountable.
• Knowledge of scheduling, permits, inspections, financing, collections, rebates, and job-cost processes.
• Proficiency with field-service/project management systems and spreadsheets, with strong documentation and follow-through.
• Strong communication, problem-solving, and conflict-resolution skills across customers and internal teams.
• Highly organized, detail-oriented, and accountable with a strong sense of urgency and ownership.