Project and Program Management Senior Specialist Demand Response

Cynet Systems Inc.; San Diego (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Cynet Systems Inc. in San Diego is seeking a Program Assistant II to support the day-to-day administration of Demand Response programs that incentivize customers to conserve energy during peak demand and hot weather.

You will be the primary contact for program participants, respond to inquiries, assist aggregators with enrollments, and coordinate with IT to resolve system issues. This role also maintains procedures, supports reporting, updates databases and spreadsheets, and writes incident

Qualifications

• Bachelor's degree required or equivalent combination of education and experience.
• 2-5 years of experience in a similar role.
• Proficiency in Microsoft Word and Microsoft Excel.

Responsibilities

• Primary point of contact for program participants and responding to inquiries.
• Assist participating aggregators with customer enrollments during the enrollment process.
• Identify and document system issues and coordinate with IT for timely resolution.
• Maintain up-to-date program procedures and documentation.

Skills

Customer service

Documentation

Ticketing

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

• The Program Assistant II supports the day-to-day administration of Demand Response programs, which provide incentives to customers for reducing energy usage during periods of high demand, particularly during critical peak events and hot weather conditions.
• This role serves as a primary point of contact for program participants, responding to customer inquiries and providing administrative support to participating aggregators throughout the customer enrollment process.
• The Program Assistant II is responsible for identifying and documenting system issues, preparing detailed incident tickets, and coordinating with Information Technology (IT) teams to facilitate timely resolution.

Additional Responsibilities

• Maintaining current program procedures and documentation, supporting program reporting activities, and ensuring the accuracy and integrity of program databases and records.
• Bachelor's degree required or equivalent combination of education and experience

Level II

• 2-5 Years of Experience.
• The program assistant II will support the daily operations demand response programs which pay customers an incentive for conseving energy on hot days when converation is needed most.
• The program assistant II will respond to inquires from program particpants and assist particpating aggregators with customer enrollments.
• The program asistant will write up tickets and submit them to IT when a system is not working properly.
• The progarm assistant will also maintain up to date program procedures and assist with general program reporting.
• The program assistant will update program databases and spreadsheets and should be proficient in MIcrosoft Word and Microsoft Excel.