Demand Response Program Manager

Cynet Systems Inc.; San Diego (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Cynet Systems Inc. seeks a qualified professional to administer and coordinate demand response programs in California. You will work with IT, policy, marketing, and accounting teams to ensure regulatory compliance and customer satisfaction.

The role emphasizes design activities, staff guidance, and continuous process improvements to enhance program cost-efficiency and performance.

Qualifications

• Bachelor’s degree required.
• Experience coordinating across multiple departments and building relationships with diverse stakeholders.
• Strong analytical, organizational, and problem-solving abilities.

Responsibilities

• Supports regulatory filings and program design activities.
• Provides guidance to program support staff and promotes a positive customer experience.
• Evaluates program performance and recommends improvements for cost, performance, and compliance.
• Coordinates with cross-functional teams including IT, Supply Management, Marketing, and Policy.
• Reviews invoices to ensure expenditures are within budget.
• Facilitates communication and coordination among departments to support program projects.

Skills

Cross-functional coordination

Written communication

Analytical skills

Problem solving

Stakeholder management

Education

Bachelor’s Degree

Job description

• Responsible for administering demand response programs and ensuring compliance with regulatory requirements and organizational objectives.
• Oversees program operations, validates participant and vendor payments, and coordinates with cross-functional teams including IT, Supply Management, Marketing, and Policy.

Day to Day:

• Supports regulatory filings and program design activities, provides guidance to program support staff, and promotes a positive customer experience.
• Evaluates program performance and recommends process improvements to enhance program effectiveness, operational efficiency, and compliance.

Preferred Qualifications:

• Experience coordinating across multiple departments and building effective working relationships with diverse stakeholders.
• Demonstrated ability to manage a variety of responsibilities requiring both quantitative analysis and strong written communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Bachelor’s Degree Required.

Level II:

• 2-5 Years of Experience.
• Manages demand response programs which compensate customers for conserving energy on hot days when energy conservation is needed most.
• Ensures that programs are operated in compliance with all Public Utility Commission requirements.
• Ensures that customers and aggregators participating in the program have a good customer experience.
• Reviews invoices and ensures program expenditures are appropriate and within budget.
• Continuously seeks opportunities to improve program cost and performance.
• Facilitates communication and coordination among multiple departments including IT, marketing, accounting, and policy.
• Manages stakeholder engagement and satisfaction.
• Maintains awareness of trends, business conditions, and internal processes and practices impacting component projects or overall program.