Project Analyst

Eastern Bank; Wakefield (MA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Total Rewards benefits program

Medical, dental, vision, life and long

Retirement package

Tuition reimbursement

Job summary

EASTERN BANK is seeking a Project Management Analyst to support the Technology Project Management team. The role focuses on governance, portfolio reporting, delivery analytics, and process improvement to help teams make informed decisions and deliver results.

The ideal candidate will review project documents, create monthly portfolio reports, onboard and track projects, and participate in special projects as needed. Strong communication and organizational skills are essential.

Qualifications

• 2–4 years of experience supporting project management, technology delivery and/or banking operations/analytics.
• Experience in fast-paced environments with multiple tasks and priorities.
• Experience with project management tools is a plus.
• Knowledge of financial services, risk-based governance, or regulated environments preferred but not required.

Responsibilities

• Reviews project documentation and advises on escalation as needed.
• Creates monthly project portfolio reporting with resource analysis.
• Ensures onboarding and updating of approved projects and resource tracking.
• Leads quality assurance activities including documentation and health tracking.
• Drives efficiency and identifies ways to leverage technology and automate processes.
• Analyzes project demand and plans outcomes, resources and scheduling.
• Participates in special projects to augment staffing for high-priority work.

Tools

MS Project

Jira

Smartsheet

ServiceNow

Job description

Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.

PURPOSE/OBJECTIVE:

The Project Management Analyst supports the Technology Project Management team by enabling consistent, disciplined, and transparent delivery of technology initiatives. This role focuses on project governance, portfolio reporting, delivery analytics, and process improvement - helping project teams and leaders make informed decisions, identify risks early, and deliver successful outcomes.

MAJOR RESPONSIBILITIES:

Reviews project documentation such as agendas, minutes, project plans, stakeholder updates, change requests, risk registers, and advises whether management escalation is required.

Creates monthly project portfolio reporting inclusive of resource analysis and evaluates and communicates potential technology resource or timing constraints.

Ensures accurate on-boarding and updating of approved projects, assuring appropriate tracking of project resource assignment and portfolio management.

Leads quality assurance activities including documentation collection, resource assessments, scheduling, and health tracking.

Drive team efforts to complete projects as efficiently as possible. Take an active role in identifying ways to leverage technology and automate processes.

• Analyze project demand and work with leadership on documenting desired outcomes, resource requirements and scheduling.
• Participates in special projects as needed to augment staffing to complete high priority projects

PROBLEM SOLVING & DECISION MAKING:

This position requires analytical thinking to evaluate project data, identify risks and trends, and recommend actions or escalation under senior supervision as needed and independently. Requires the ability to analyze information and draw specific conclusions and/or course of action recommendations based on performance and trends. Strong communication and excellent interpersonal skills are required.

REQUIREMENTS:

Education and Experience

2–4 years of experience supporting project management, technology delivery, and/ or banking operations / analytics

• Working in a fast-paced environment with experience in managing multiple tasks simultaneously and prioritizing work efforts.
• Experience with project management tools (e.g., MS Project, Jira, Smartsheet, ServiceNow, or similar) a plus

Skills/Knowledge

• Must excel in high-paced, demanding environments.
• Highly organized, motivated, and demonstrate the ability to think creatively and critically and problem solve as well as the ability to think outside of the box.
• Strong attention to detail and consistent application to standard templates to all assigned projects.
• Communicate information and ideas clearly and concisely so others will understand.
• Establish and maintain effective working relationships with project team members and other stakeholders.
• Ability to prioritize and multi-task effectively.
• Knowledge of financial services, risk‑based governance, or regulated environments preferred but not required

Working Conditions

• Off-hours support and on-site support as needed, as defined within the scope of a specific project or program

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an equal opportunity employer. All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace.