Project Analyst

Delta Dental of Michigan; Okemos (MI); Hybrid; USD 60,000 - 72,000; Full time

Job summary

Delta Dental of Michigan, Ohio, and Indiana seeks a Project Analyst to assist with planning, implementing, and documenting department projects. The role involves participating in performance improvement, developing training materials, and coordinating information for agents with relationships to the organization.

The successful candidate will work in a hybrid environment in Okemos, MI, with strong communication and problem-solving skills to support multiple initiatives and reporting needs.

Qualifications

• Associate’s degree required in business administration or related field and four years’ experience.
• Knowledge of claims processing systems and word processing/spreadsheet apps.
• Strong verbal and written communication skills and ability to analyze and solve problems.

Responsibilities

• Assists with planning and implementing department projects; maintains project documentation.
• Participates in the performance improvement process.
• Assists in developing training materials and schedules; may conduct training.
• Assists in coordinating licensing information for agents/agencies with business relationships.
• Assembles and distributes GEO mapping reports for existing and new business and for RFPs.
• May assist with the monthly Sales Report.

Skills

Verbal communication

Written communication

Analytical thinking

Problem solving

Independent judgment

Education

Associate’s degree in business administration or related field

4+ years handling customer information, reporting, or inquiries

Tools

Claims processing systems

Word processing

Spreadsheets

Job description

Job Summary

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

Job Summary

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation.

At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

Job Title

Project Analyst

Number of Positions

1

Location

Okemos, MI

Location Specifics

Hybrid Position

Position Description

Assists with planning, implementing, and documenting department projects.

Primary Job Responsibilities

• Assists with planning and implementing department projects. Participates in creating and maintaining custom group documentation for the department.
• Participates in the performance improvement process.
• Assists in the development of training materials and schedules and may conduct training regarding departmental processes.
• Participates in administering licensing information and commissions for agents and agencies that have business relationships with the organization, as needed.
• Assists in the coordination of written responses to group requests for information and other inquiries as part of the new business or renewal process. Maintains document language, departmental letter and form templates.
• Assembles and distributes GEO mapping reports for the organization for existing and new business and for RFP requests.
• May assist with the monthly Sales Report.

Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.

Minimum Requirements

Position requires an associate’s degree in business administration or a related field and four years of experience administering or processing customer information, reporting, or responding to customer inquiries. Will accept any suitable combination of education, training, or experience.

Position requires knowledge of the claims processing system; knowledge of word processing and spreadsheet applications; strong verbal and written communication skills; and the ability to analyze and solve problems using independent judgment.

The company will provide equal employment and advancement opportunity within the context of its unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.