Project Account Manager

Defense Mechanics Inc; Denton (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Paid time off

Annual bonus opportunity

Job summary

Defense Mechanics Inc. is seeking an experienced Project Account Manager to serve as the main liaison between customers and our manufacturing operations for complex utility infrastructure projects.

You will oversee projects from order through fabrication, shipping, and final delivery, coordinating with engineering, operations, quality, logistics, and sales to meet milestones. The ideal candidate has 5+ years in project/account management in a manufacturing setting, with strong communication,

Qualifications

• 5+ years in project or account management in manufacturing.
• Experience with custom or engineered-to-order products.
• Strong communication and organizational skills.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts and projects.
• Build long-term customer relationships through proactive communication and effective problem resolution.
• Manage projects from order receipt through fabrication, shipment, and final delivery.
• Coordinate with engineering, operations, quality, logistics, and sales teams to ensure successful project execution.
• Monitor production schedules, capacity, and delivery commitments while balancing customer expectations and business objectives.
• Support pricing discussions, forecasting, order prioritization, and customer growth opportunities.
• Identify project risks early and drive timely solutions to minimize impacts.
• Provide customers with regular updates regarding production status, lead times, shipments, and milestones.
• Develop understanding of market conditions, customer requirements, and competitive trends.
• Participate in continuous improvement initiatives that enhance satisfaction and performance.

Skills

Project management

Account management

Customer service

Relationship management

Communication

Multitasking

Tools

SAP

Microsoft Dynamics

Oracle

Job description

Project Account Manager - Utility Division

Join a Leader in Utility Infrastructure Manufacturing

We are seeking an experienced Project Account Manager to serve as the primary liaison between customers and manufacturing operations for complex utility infrastructure projects. This highly visible role combines customer relationship management, project execution, and commercial awareness in a fast-paced engineered manufacturing environment.

If you enjoy building strong customer relationships, managing projects from order through delivery, and collaborating with cross-functional teams to deliver exceptional results, we'd like to hear from you.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts and utility infrastructure projects.
• Build long-term customer relationships through proactive communication and effective problem resolution.
• Manage projects from order receipt through fabrication, shipment, and final delivery.
• Coordinate with engineering, operations, quality, logistics, and sales teams to ensure successful project execution.
• Monitor production schedules, manufacturing capacity, and delivery commitments while balancing customer expectations and business objectives.
• Support pricing discussions, forecasting, order prioritization, and customer growth opportunities.
• Identify project risks early and drive timely solutions to minimize production or delivery impacts.
• Provide customers with regular updates regarding production status, lead times, shipments, and project milestones.
• Develop a strong understanding of market conditions, customer requirements, and competitive trends.
• Participate in continuous improvement initiatives that enhance customer satisfaction and operational performance.

Qualifications

• 5+ years of experience in project management, account management, customer service, or commercial operations within a manufacturing or fabrication environment.
• Proven success managing customer projects from order entry through final delivery.
• Experience with custom manufacturing, engineered-to-order, or fabricated products.
• Strong communication, organizational, and relationship management skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Experience using ERP systems such as SAP, Microsoft Dynamics, Oracle, or similar platforms.
• Strong commercial and business acumen, including pricing, forecasting, customer demand, and margin awareness.

Preferred Experience

• Electrical Transmission & Distribution industry experience
• Anchor bolts, anchor bolt cages, threaded products, structural steel foundation systems, utility hardware, or similar products.
• Working directly with utility contractors, OEMs, pole manufacturers, foundation contractors, or utility infrastructure customers.
• Manufacturing scheduling, production planning, logistics coordination, or supply chain operations.

Ideal Candidate

• Enjoy building and maintaining customer relationships.
• Thrive in a fast-paced manufacturing environment.
• Excel at coordinating multiple projects simultaneously.
• Work effectively with operations and production teams.
• Use customer and market insights to influence business decisions.

Career Advancement

This position offers outstanding long-term career growth opportunities, including:

• Senior Project Manager
• Commercial Manager
• Strategic Account Manager
• Business Development Manager
• Sales Leadership
• Division Leadership

Benefits

• Medical, Dental, and Vision Coverage beginning Day One
• Paid Time Off and Vacation starting Day One
• 401(k) with Company Match
• Competitive Base Salary plus Annual Bonus Opportunity
• Company-Paid Life and Disability Insurance
• Employee Stock Purchase Plan
• Training and Career Advancement Opportunities
• Annual Wellness Incentive
• Family Leave Programs
• Comprehensive Health and Wellness Resources