Progression Job Coach: Help People Secure Sustainable Employment

Serco Limited; Longbridge (PA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Internal courses

Wellbeing support

Volunteer day

Job summary

Serco Limited in Longbridge is seeking a Progression Job Coach to support Restart Scheme participants. The role focuses on coaching, creating personalised action plans, and providing practical help like CVs, applications, and interview prep to move individuals into sustainable work.

The position offers a permanent, full-time contract (37.5 hours/week) with benefits and a strong emphasis on community impact.

Qualifications

• Experience in coaching, mentoring or supporting individuals into employment or education.
• A genuine passion for helping people succeed and making a positive difference in communities.
• Strong interpersonal and communication skills, with the ability to build trust and influence others.

Responsibilities

• Manage a caseload of participants, guiding them through the Restart journey from engagement through to sustained employment.
• Deliver one-to-one coaching, needs assessments and tailored action plans.
• Provide practical employability support including CV writing, applications, interview prep and job search techniques.
• Build strong, trust-based relationships with participants and motivate them to achieve goals.
• Work with employers and internal teams to identify opportunities and match participants to roles.
• Maintain accurate records and ensure full contract compliance and customer service standards.

Skills

Coaching

Mentoring

Interpersonal skills

Communication

IT systems

Record keeping

Welsh language

Job description

Serco Limited in Longbridge is seeking a Progression Job Coach to support Restart Scheme participants. The role focuses on coaching, creating personalised action plans, and providing practical help like CVs, applications, and interview prep to move individuals into sustainable work.

The position offers a permanent, full-time contract (37.5 hours/week) with benefits and a strong emphasis on community impact.