Programs Support Assistant

Association for Mental Health and Wellness; Town of Riverhead (NY); On-site; USD 41,000 - 50,000; Full time

Job summary

Association for Mental Health and Wellness, Riverhead, is seeking a highly organized front desk and programs support assistant to welcome members and visitors and ensure smooth reception operations. The role involves overseeing sign-in, mail handling, room scheduling, transportation coordination, and general administrative tasks in a recovery-focused environment.

The position emphasizes professionalism, confidentiality, and the ability to multitask in a behavioral health setting, with daily

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Valid NYS Driver's License.
• Prior experience in a receptionist, administrative, or customer service role preferred.
• Experience in behavioral health or human services a plus.
• Proficiency in Microsoft Office and general office systems.

Responsibilities

• Greet members and visitors in a courteous, respectful, and professional manner.
• Oversee front desk and reception area protocols, including member and visitor sign-in procedures.
• Maintain organized and efficient front desk operations.
• Manage incoming/outgoing mail and deliveries; notify staff upon receipt of packages.
• Maintain and coordinate schedules for conference room and training rooms.
• Manage transportation scheduling and maintain accurate documentation for members.
• Provide administrative and clerical support.
• Ensure confidentiality and compliance with agency policies and procedures.
• Assist as needed with tasks for our Food Pantry including bagging food, distributing emergency food bags, etc.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Discretion

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

To Advocate. To Educate. To Empower. Together.

Salary: $45,000 per year; non-exempt position

Hours: 37.5 hours per week, Monday - Friday

Availability: Immediate

Position Description:

The Association for Mental Health and Wellness is seeking a highly organized, professional, and personable individual to serve as the first point of contact for our Riverhead location. This role is essential in creating a welcoming, supportive, and recovery-focused environment for members, visitors, and staff, while ensuring smooth and efficient front desk and administrative operations.

The Programs Support Assistant supports daily program operations by managing reception responsibilities, assisting with transportation logistics, and providing administrative support to the team. The ideal candidate demonstrates strong organizational skills, professionalism, and the ability to multitask in a fast-paced behavioral health setting.

This position is based onsite and involves frequent interaction with members, staff, and visitors throughout the day.

Key Responsibilities:

• Greet members and visitors in a courteous, respectful, and professional manner
• Oversee front desk and reception area protocols, including member and visitor sign-in procedures
• Maintain organized and efficient front desk operations
• Manage incoming/outgoing mail and deliveries; notify staff upon receipt of packages
• Maintain and coordinate schedules for conference room and training rooms
• Manage transportation scheduling and maintain accurate documentation for members
• Provide administrative and clerical support
• Ensure confidentiality and compliance with agency policies and procedures
• Assist as needed with tasks for our Food Pantry including bagging food, distributing emergency food bags, etc.

Qualifications:

• High school diploma or equivalent required; Associate degree preferred
• Valid NYS Driver's License
• Prior experience in a receptionist, administrative, or customer service role preferred
• Experience in behavioral health or human services a plus
• Strong organizational and time-management skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and general office systems
• Ability to handle confidential information with professionalism and discretion