Programs Supervisor - Ski & Ride School

Alterra Mountain Company; Colorado; On-site; USD 65,188,032 - 88,111,296; Full time

Benefits offered by this job

Free season pass

Friends & family tickets

Ikon Pass discount

Medical/dental/vision

Paid parental leave

401(k) match

Ski area discounts

Job summary

Arapahoe Basin, part of Alterra Mountain Company, is seeking a Programs Supervisor for Ski and Ride School. This role oversees the range of SRS programs, including Kids Club and other groups, ensuring a high-quality guest experience.

Work with SRS management to staff programs, supervise 30+ staff, and coach instructors. Compensation includes an hourly pay range and a comprehensive benefits package; start date November 1, 2026.

Qualifications

• Three years Ski and Ride School instruction.
• Previous supervisory experience.
• Strong communication and guest service skills.

Responsibilities

• Manage and supervise operations for SRS Specialty programs.
• Schedule and supervise 30+ staff across programs.
• Daily supervision of 25+ pros and support staff.
• Provide training and guidance to instructors.
• Work with SRS management to staff programs.
• Ensure guest satisfaction and resolve issues promptly.
• Maintain safety and risk procedures for program activities.

Skills

SRS instruction

Supervisory experience

Microsoft Office

Education

Highschool Diploma or equivalent

PSIA-AASI Level 2 Certification

CS1 certification preferred

Tools

RTP scheduling

Flaik

Job description

Seasonal

Arapahoe Basin is a small ski area 60 miles west of Denver that offers big‑mountain challenges and life‑changing experiences for our employees and guests alike. Whether you’re here for a season or a lifetime, A‑Basin is a place where dedicated and hard‑working employees have a chance to shine!

We are not your typical big‑box resort, and that’s what makes the vibe here so awesome – we know you by name. The number‑one reason our employees continue to work here is their incredible coworkers.

Apply now to be part of The Legend!

Perks & Benefits

• Free season pass to Arapahoe Basin and all Alterra Resorts
• Discounted friends & family tickets
• Discounted Ikon Pass for all eligible employees*
• Medical, dental, vision, life, paid parental leave, and more for eligible employees*
• 401(k) plan with generous company match
• Ski Area discounts for Rentals, Retail, Silverthorne Rec. Center, and our food and beverage outlets
• Discounted equipment rentals, pro‑deals, and more
• Financial assistance and mental health resources through TELUS
• *Check out more of our perks and benefits here! (Scroll down to the "Caring for You" section)

POSITION SUMMARY

The Ski and Ride School (SRS) Programs Supervisor guides programs to ensure a quality guest experience. This role, in conjunction with SRS Management, delivers revenue contributions and provides a fulfilling experience for both guests and staff.

The Programs Supervisor will take responsibility for the range of programs offered throughout the season. This includes, but is not limited to, Kids Club Arapahoe, S.E.S., Blackpackers, and other large groups.

The Programs Supervisor will work with the SRS Supervisor to adequately staff for both daily operations and program needs. On days that programs are not running, this individual can expect to either be included in daily assignments, or if the SRS Supervisor is off, they may be asked to run daily operations.

The expected start date for this position is November 1, 2026.

Join our team and help create life‑altering experiences for our guests and employees!

WAGE

The base hourly pay range below represents the low and high end of Arapahoe Basin’s hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors, including but not limited to experience, education, training, location, merit system, quantity or quality of production, and responsibilities. The range listed is just one component of Arapahoe Basin’s total compensation package for employees. Other rewards may include many region‑specific benefits.

Hourly pay range: $22.75 - $30.75/hour

ESSENTIAL DUTIES

• Manage and supervise the operations for SRS Specialty programs
• Scheduling and supervision of 30+ staff for the full range of programs and specialty group offerings (Kids Club, SES, Blackpackers, etc.)
• Schedule and supervise 3 + indoor staff
• Daily supervision of 25+ pros, which includes prepping the Kids Center, printing tickets, running line up, distributing classes, etc.
• Enforce and support company and department policies and procedures
• Coach, support, and evaluate pros
• Act as the main point of contact for all specialty programs offered by the SRS
• Work with SRS management to adequately staff for various programs
• Facilitate current SRS programs and help to develop future programs
• Communicate with guests, parents, and partners to ensure a positive experience
• Ensure all guest/parent concerns and complaints are handled in a manner that solves concerns with a timely and mutually satisfactory outcome.
• Independently develop and drive business opportunities to enhance the guest experience
• Provide training and guidance to reduce customer and instructor accidents or incidents.
• Knowledge of accident/incident procedures and documentation.
• Assess facilities, procedures, and environmental factors to reducing incidents.
• Instructor observation and appraisals
• Record instructor discussions which may include corrective actions
• Follow all department sustainability guidelines as expected
• Other duties as assigned.

REQUIRED QUALIFICATIONS

• Three years Ski and Ride School instruction
• Previous supervisory experience
• Organizational leadership experience preferred
• Working knowledge of Microsoft Office Suite
• Ability to effectively and efficiently use scheduling and inventory software (RTP, Flaik)
• Excellent communication, interpersonal, guest service, and problem‑solving skills
• Self‑motivated and ability to self‑direct while performing multiple tasks
• Must be available on weekends and holidays
• Must provide own ski or snowboard equipment and other necessary gear to work outside in a high‑alpine, snowy, and cold environment
• This position requires successful completion of a background check

EDUCATION REQUIREMENTS

• Highschool Diploma or equivalent
• Current with PSIA‑AASI, Level 2 Certification and CS1 preferred

PHYSICAL REQUIREMENTS

• Use full range of body motion: bend, twist, kneel, push, pull and lift up to 50lbs
• Stand and walk for 8 hours on potentially snowy and icy surfaces
• Ability to be in ski gear and potentially skiing for 3 hours
• Withstand high altitude conditions at all times

WORKING CONDITIONS

• You will consistently be working outside in a high‑altitude environment which may include extreme cold and wet/humid conditions. Most work is performed in a highly trafficked and loud area in view of guests. Face to face, phone and email guest interaction is continuous in this role. Occasionally working in an indoor environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily – reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Arapahoe Basin and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Arapahoe Basin positions accept applications for a minimum of 3 days from the posting date listed above. This position is open and still accepting applications.

Arapahoe Basin is an equal opportunity employer and maintains drug‑free workplaces. All employees and candidates are reminded that Arapahoe Basin adheres to all applicable labor and employment laws, and State, County, and City‑specific labor and employment regulations, where applicable.