Ski & Ride School Supervisor

Alterra Mountain Company; Dillon (CO); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Free season pass

Medical benefits

401(k) match

Ski area discounts

Job summary

Arapahoe Basin is seeking a Ski & Ride School Operations Supervisor in Colorado to bridge business goals with on-snow excellence. You will work with the leadership team to foster authenticity and a culture of excellence, ensuring every day in the Ski & Ride School is memorable.

You will lead the staff, schedule operations, coach instructors, and drive guest satisfaction while supporting the resort’s vision.

Qualifications

• Minimum 3 years of snowsports instruction experience.
• Previous supervisory experience required.
• Proficient with RTP and Flaik scheduling software.
• Excellent communication and guest-service skills.
• Able to work weekends and holidays.
• Must provide ski or snowboard equipment for outdoor work.
• Background check clearance required.

Responsibilities

• Oversee 25+ pros and 60+ staff to meet daily goals.
• Schedule staff to align with business volumes.
• Coach and evaluate instructors.
• Develop opportunities to enhance guest experience.
• Lead a guest-centered culture aligned with company vision.
• Recruit, hire, and train department staff.
• Conduct instructor observations and provide feedback.
• Schedule private and group lessons and improve efficiency.
• Follow sustainability guidelines.

Skills

Snowsports instruction

Supervisory experience

Scheduling

Communication

Guest service

Problem-solving

Weekend availability

Outdoor work

Education

High school diploma or equivalent

PSIA-AASI Level 1 Certification and CS1

Tools

RTP

Flaik

Job description

Seasonal

Arapahoe Basin is a small ski area 60 miles west of Denver that offers big-mountain challenges and life-changing experiences for our employees and guests alike. Whether you're here for a season or a lifetime, A-Basin is a place where dedicated and hard-working employees have a chance to shine!

We are not your typical big-box resort, and that's what makes the vibe here so awesome - we know you by name. The number-one reason our employees continue to work here is their incredible coworkers.

Perks & Benefits:

• Free season pass to Arapahoe Basin and all Alterra Resorts
• Discounted friends & family tickets
• Discounted Ikon Pass for all eligible employees*
• Medical, dental, vision, life, paid parental leave, and more for eligible employees*
• 401(k) plan with generous company match
• Ski Area discounts for Rentals, Retail, Silverthorne Rec. Center, and our food and beverage outlets
• Discounted equipment rentals, pro-deals, and more
• Financial assistance and mental health resources through TELUS
• *Check out more of our perks and benefits here! (Scroll down to the "Caring for You" section)

POSITION SUMMARY:

As a Ski & Ride School Operations Supervisor at Arapahoe Basin, you'll bridge the gap between business goals and on-snow stoke. Working alongside the leadership team, you will champion a culture of authenticity and excellence, ensuring every day in the Ski & Ride School is a day worth repeating.

WAGE:

The base hourly pay range below represents the low and high end of Arapahoe Basin's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors , including but not limited to experience, education, training, location, merit system, quantity or quality of production, and responsibilities. The range listed is just one component of Arapahoe Basin's total compensation package for employees. Other rewards may include many region-specific benefits.

Hourly pay range: $22.75 - $30.75/hour

ESSENTIAL DUTIES:

• Daily supervision of 25+ pros which includes prepping the Kids Center, printing tickets, running line up, distributing classes, etc.
• Scheduling a staff of 60+ to ensure the Snow Sports School is set-up to meet business volumes
• Enforce and support company and department policies and procedures
• Coach, support, and evaluate pros
• Oversee Ski & Ride School daily operations; assign staff to daily duties; modify daily plan as necessary to meet daily departmental financial goals
• Independently develop and drive business opportunities to enhance the guest experience
• Lead and develop a guest-centered culture that supports A-Basin's vision and strategy
• Assist in department recruitment, hiring, training, and development of policies and procedures
• Conduct instructor observations and appraisals
• Record instructor discussions, which may include corrective actions
• Fulfill and schedule private and group lessons/tickets in RTP and Flaik
• Follow all department sustainability guidelines as expected
• Perform other duties as assigned

REQUIRED QUALIFICATIONS:

• At least 3 years of previous Snowsports instruction
• Previous supervisory experience required
• Working knowledge of Microsoft Office Suite
• Ability to effectively and efficiently use scheduling and inventory software (RTP and Flaik )
• Excellent communication, interpersonal, guest-service, and problem-solving skills
• Ability to be self-motivated and self-directed while performing multiple tasks
• Must be available on weekends and holidays
• Must provide own ski or snowboard equipment and other necessary gear to work outside in a high-alpine, snowy, and cold environment
• This position requires successful completion of a background check

EDUCATION REQUIREMENTS:

• High school diploma or equivalent
• Current with PSIA-AASI, Level 1 Certification and CS1

PHYSICAL REQUIREMENTS:

• Ability to withstand high-altitude conditions at all times while standing or skiing
• Ability to lift up to 50 lbs.
• Ability to stand, walk, bend, twist, kneel, squat, crawl, push, pull, throw, and stretch
• Ability to ski at an advanced level for up to 3 hours per shift

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

WORKING CONDITIONS:

• This position will work outdoors in a high-alpine environment in all types of weather conditions. Most work is performed in a highly trafficked and loud area in view of guests. This role involved continuous guest interaction: face-to-face, over the phone, and by email. This position occasionally works in an indoor environment.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Arapahoe Basin and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Arapahoe Basin positions accept applications for a minimum of 3 days from the posting date listed above. This position is open and still accepting applications.

Arapahoe Basin is an equal opportunity employer and maintains drug-free workplaces. All employees and candidates are reminded that Arapahoe Basin adheres to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.