Programs Specialist

Brand IQ Inc.; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Brand IQ Inc. is seeking a highly organized Program Operations Specialist in Houston, Texas to support client storefront programs. You will manage storefronts, provide client support, and assist with marketing campaigns.

The ideal candidate has 1–3 years in customer service or eCommerce, strong attention to detail, and excellent communication skills. Experience with platforms like Shopify is preferred. Join us to help deliver exceptional client experiences!

Qualifications

• 1–3 years of experience in customer service, eCommerce, or operations support.
• Experience with Shopify, OrderMyGear (OMG), or similar platforms is a plus.
• Strong organizational skills and attention to detail.

Responsibilities

• Build, launch, and maintain client storefronts.
• Serve as a day-to-day support contact for client requests.
• Assist with backend setup and ongoing store updates.
• Assist in executing marketing campaigns.

Skills

Customer service experience

Attention to detail

Organizational skills

Clear communication

Experience with Shopify

Job description

We are looking for a highly organized, detail-oriented, and proactiveProgramOperations Specialist to support our growing client storefront programs.

This role is ideal for someone who enjoys working behind the scenes to keep things running smoothly, has a strong eye for detail, and takes pride in delivering a great client experience.You’llwork closely with our Programs, Sales, and Operations teams to execute and maintain online stores while supporting day-to-day client needs.

WhatYou’llDo

Program Store Setup & Maintenance

• Build, launch, and maintain client storefronts (Shopify, OrderMyGear, or similar platforms)
• Own product setup end-to-end, including pricing, images, descriptions, and variant management
• Ensure all storefronts are visually organized, easy to navigate, and aligned with client branding standards
• Drive merchandising by curating thoughtful product assortments that align with client goals, audience, and budget
• Continuously review and optimize store layouts, product mix, and presentation to improve the overall user experience and performance

Client Support & Communication

• Serve as a day-to-day support contact for program-related client requests
• Respond to inquiries with clear, timely, and professional communication
• Assist with order questions, updates, and issue resolution
• Support CSR responsibilities as needed

Operations & Execution

• Assist with backend setup and ongoing store updates
• Help troubleshoot basic order, product, or system issues
• Support order flow from store to production to delivery
• Rotate into the main phone queue as needed

Marketing Campaign Support

• Assist in executing marketing campaigns (product launches, promotions, seasonal campaigns)
• Help coordinate campaign assets such as email content and featured products
• Support tracking of campaign performance and engagement

Process & Team Support

• Follow established workflows and SOPs to ensure consistency
• Maintain strong attention to detail across all tasks
• Identify improvements and share ideas with the team

WhatWe’reLooking For

• 1–3 years of experience in customer service, eCommerce, or operations support
• Experience with Shopify, OrderMyGear (OMG), or similar platforms is a plus
• Strong organizational skills and attention to detail
• Ability to prioritize tasks and follow through on deadlines
• Clear and professional written and verbal communication skills
• A positive, team-first attitude and willingness to learn