Programs Coordinator — Team Operations Lead

South Carolina Department of Motor Vehicles; Columbia (SC); On-site; USD 52,000 - 70,000; Full time

Job summary

The South Carolina DMV is seeking an Office Supervisor II to lead a designated work unit at the Blythewood headquarters. You will oversee daily operations, ensure accurate processing, and guide staff through DMV policies.

This role requires strong organizational and communication skills, ability to train new employees, handle customer inquiries, and improve service delivery. A high school diploma and relevant experience are required, with background checks and occasional extended hours.

Qualifications

• High school diploma and relevant program experience.
• Must complete a nationwide criminal background check including fingerprinting.
• Ability to plan, organize, direct and review the work of subordinates.
• Ability to effectively communicate complex policies and procedures to customers and employees.
• Ability to write clear, concise instructions and reports.
• May be required to work extended hours outside the normal scheduled work week.
• Must be able to lift 10-15 lbs.
• May require limited travel.

Responsibilities

• Supervises all aspects of the assigned work unit and process transactions as necessary.
• Interprets DMV laws and procedures for employees.
• Completes Employee Performance Management System (EPMS) reviews for all employees in assigned work unit by scheduled due date.
• Diffuses all problems that may arise within the unit or amongst other units.
• Answers technical and complex questions for DMV personnel.
• Supervises the screening, interviews, selection and training of new employees. Evaluates the work of personnel, recommends promotions, disciplinary actions, reviews, approves or disapproves employee leave request and ensures adequate coverage for the work unit.
• Proactively communicates notable improvement, issues and problems to the unit manager.
• Seeks improvements to existing service delivery through communication and idea generation.
• Communicates with internal and external customers and handles customer complaints elevated to the supervisor level.
• Solicits employee suggestions for continuous improvement. Addresses employee concerns.
• Ensures necessary reports are generated and maintained.
• Performs other related duties as required.

Skills

People management

Communication skills

Written communication

Travel flexibility

Education

High school diploma

Job description

The South Carolina DMV is seeking an Office Supervisor II to lead a designated work unit at the Blythewood headquarters. You will oversee daily operations, ensure accurate processing, and guide staff through DMV policies.

This role requires strong organizational and communication skills, ability to train new employees, handle customer inquiries, and improve service delivery. A high school diploma and relevant experience are required, with background checks and occasional extended hours.