Driver Services Operations Supervisor

State of South Carolina; Blythewood (SC); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term disability

Life insurance

15 days annual leave

15 days sick leave

13 paid holidays

State retirement plan

EAP

Job summary

The South Carolina DMV (SCDMV) seeks an experienced Office Supervisor II to lead the Driver Services / Accident Data Entry Unit at Headquarters in Blythewood, SC. You will supervise staff, interpret DMV policies, and manage performance reviews to ensure timely processing.

This internal posting targets current DMV employees; strong organizational, communication, and training skills are essential. The position includes benefits and opportunities for growth within the agency.

Qualifications

• A high school diploma and relevant program experience.
• Must complete a nationwide criminal background check to include finger printing.
• Ability to plan, organize, direct and review the work of subordinates.
• Ability to effectively communicate complex policies and procedures to customers and employees.
• Ability to write clear, concise instructions and reports.
• May be required to work extended hours outside the normal scheduled work week.
• Must be able to lift 10-15 lbs.
• May require limited travel.
• A high school diploma and 4 years of revelant experience. An equivalent combination of education and experience may be accpeted with prior approval.

Responsibilities

• Supervises all aspects of the assigned work unit and process transactions as necessary.
• Interprets DMV laws and procedures for employees.
• Completes Employee Performance Management System (EPMS) reviews for all employees in assigned work unit by scheduled due date.
• Diffuses all problems that may arise within the unit or amongst other units.
• Answers technical and complex questions for DMV personnel.
• Supervises the screening, interviews, selection and training of new employees. Evaluates the work of personnel, recommends promotions, disciplinary actions, reviews, approves or disapproves employee leave request and ensures adequate coverage for the work unit.
• Proactively communicates notable improvement, issues and problems to the unit manager.
• Seeks improvements to existing service delivery through communication and idea generation.
• Communicates with internal and external customers and handles customer complaints elevated to the supervisor level.
• Solicits employee suggestions for continuous improvement. Addresses employee concerns.
• Ensures necessary reports are generated and maintained.
• Performs other related duties as required.

Skills

Supervision

EPMS

Communication

Training

Organizational skills

Problem solving

Education

High school diploma

4 years relevant experience

Job description

The South Carolina DMV (SCDMV) seeks an experienced Office Supervisor II to lead the Driver Services / Accident Data Entry Unit at Headquarters in Blythewood, SC. You will supervise staff, interpret DMV policies, and manage performance reviews to ensure timely processing.

This internal posting targets current DMV employees; strong organizational, communication, and training skills are essential. The position includes benefits and opportunities for growth within the agency.