Program Coordinator I / Branch Supervisor III - 191579

South Carolina Department of Motor Vehicles; South Carolina; On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Long term disability

Life insurance

15 days annual leave

13 paid holidays

State Retirement Plan

Deferred Compensation Programs

Employee Assistance Program (EAP)

Job summary

The South Carolina Department of Motor Vehicles in Lexington, SC is seeking a Branch Supervisor to lead daily operations of the Lexington DMV branch. You will direct staff, ensure policy compliance, and coordinate audits, training and customer service delivery.

Ideal candidates will have a high school diploma, extensive clerical experience, strong leadership and communication skills, and the ability to manage multiple tasks while maintaining security of funds and records.

Qualifications

• A high school diploma or equivalent.
• Six years of responsible clerical/administrative experience.
• Knowledge of DMV procedures and office operations.
• Strong communication and interpersonal skills.
• Ability to train other employees and supervise staff.

Responsibilities

• Direct, plan and coordinate day-to-day branch office operations.
• Audit offices and conduct staff training on policies and procedures.
• Oversee knowledge testing program and examiner utilization.
• Register applicants for motor voter and/or selective service if required.
• Reconcile daily activity reports and manage cash handling and deposits.
• Train all office personnel on DMV transactions and procedures.

Skills

Leadership

Customer service

Training

Communication

Multi-tasking

Education

High school diploma

Six years clerical/administrative experience

Job description

Job Responsibilities

Are you a team player with the ability to work in a collaborative environment? Do you have the ability to manage multiple tasks concurrently? If so, we have an opportunity for you! At the SCDMV we have an immediate opening for an out-going, dedicated, passionate and inspiring leader as a Branch Supervisor. Raise your hand if that’s you!

Location

This position is located at the Lexington Department of Motor Vehicles (DMV) Branch Office in Lexington, SC.

Relocation and Travel

The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require. This move cannot exceed 30 miles from the current office.

Responsibilities

• Serves as manager in the absence of the Branch Manager and is capable of performing the duties assigned to the Branch Office Supervisor including but not limited to the ability to direct, plan and coordinate the activities necessary for the day-to-day office operation of a branch office.
• Performs and assists with audits of offices and associated entities operating under the agency's enforcement areas. Hold office meetings and conducting training on behalf of office management to advise staff on new and existing policies and procedures.
• Provides oversite and direction for the operation of the offices knowledge and skills testing program and examiner utilization. Registers applicants for motor voter and/or selective service, if required.
• Reconciles daily activity reports to include bank detail and approves refund requests.
• Secures audited documents, petty cash fund and accountable monies on a day-to-day basis. Responsible for ensuring building is secure.
• Assists in the preparation of close of day bank deposit and for securing all monies in bank depository.
• Performs routine maintenance on equipment.
• Assists the general public by administering knowledge tests for all classes to include CDL, retrieving and responding to phone messages, email, and in-person with inquiries of driver and vehicle transactions.
• Maintains inventory of office supplies and prepares requisitions.
• Prepares inventories of all accountable items, monthly, quarterly, and yearly reports.
• Supervises all personnel matters such as hiring, performance appraisals and disciplinary actions.
• Monitors career programs to ensure employees meet requirements and needs
• Counsels and reprimands employees.
• Completes human resource requirements for subordinate personnel including time entries/request in SCEIS.
• Trains all office personnel on various DMV transactions and procedures.
• Performs other duties as required by supervisor.

Minimum Requirements

• A high school diploma or equivalent and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements

• Must complete a nationwide criminal background check to include fingerprints.
• Required to successfully complete and administer all certifications of knowledge and skills testing relevant to assigned Branch Office, to include CDL knowledge skill tests, formal CDL Examiner Trainer Course, Introduction to CDL Licensing System, and Overview of the CDL Tests.

Additional Requirements

• Knowledge of the principles, policies and procedures of the DMV.
• Must have a valid South Carolina driver's license with a good driving record.
• Computer skills required to perform job functions.
• Ability to communicate effectively, multi-task, collect fees and train other employees.
• Ability to deal courteously and effectively with the public.
• Reports directly to the Branch Manager.
• In many cases performs supervisory duties for the manager.
• Capable of working independently, guiding others in their work schedules and communicating with manager on significant issues.
• Must be able to make decisions that are in the best interest of the agency in order to provide the highest level of customer service.
• Inside tasks are performed in climate controlled office environment, exposure to extreme temperatures for road tests.
• Physical skills include lifting up to 50 lbs, reaching, standing, sitting and climbing.
• Must attend required training, meetings or workshops.
• Limited overtime may be required to meet departmental deadlines or to serve all customers.

Preferred Qualifications

• A high school diploma and six years of responsible clerical, secretarial or administrative experience

Benefits

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

Equal Employment Opportunity Statement

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.