Programs Claims Lead, North America

AXIS Capital; Red Bank (NJ); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical plans for you and your family

Health and wellness programs

Retirement plans

Tuition reimbursement

Paid vacation

Job summary

AXIS Capital is seeking a Programs Claims Associate to support the North America Claims team and drive the continued growth of AXIS’ Programs business in North America.

Reporting to the Head of North America Programs Claims, you will develop skills in investigating, evaluating, negotiating, and resolving insurance claims with coverage analysis and claim strategy. You will work with TPAs, adjusters, and brokers to ensure outstanding service.

Qualifications

• Bachelor’s degree or 3+ years of equivalent claims handling/underwriting experience in lieu of degree.
• Claims adjuster license highly preferred.
• Experience handling commercial Programs claims for syndicates, insurers, brokers, loss adjusters or solicitors preferred.
• Excellent multi-tasking and time management skills.
• Excellent written and verbal communication skills with numerous customers.

Responsibilities

• Oversee Programs Claims for TPAs in various jurisdictions and report to Head of Programs Claims.
• Ensure understanding of claim policies and procedures in line with standards.
• Triaging of first notification of loss and efficient use of service providers.
• Approve accurate claim reserves and make referrals when needed.
• Review policy wordings to validate coverage and prevent issues.
• Collaborate with TPAs, independent adjusters, legal advisors, and MGAs to maintain premier service.
• Monitor jurisdictional legal frameworks and claims handling practices.
• Maintain productivity, cycle time, and quality of claims; pursue ongoing development.

Skills

Written communication

Verbal communication

Multi-tasking

Time management

Hybrid work

Self-directed work

Education

Bachelor’s degree or 3+ years equivalent experience

Tools

Excel

Word

PowerPoint

Outlook

OneNote

Job description

AXIS Capital is seeking a Programs Claims Associate to support the North America Claims team and drive the continued growth of AXIS’ Programs business in North America.

Reporting to the Head of North America Programs Claims, you will develop skills in investigating, evaluating, negotiating, and resolving insurance claims with coverage analysis and claim strategy. You will work with TPAs, adjusters, and brokers to ensure outstanding service.