North America Claims Analytics & Performance Lead

AXIS (AXIS Capital); Red Bank (NJ); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work environment

Travel opportunities

Job summary

AXIS Capital is seeking a seasoned leader to head North America Claims Operations, Quality Assurance and Compliance within Claims Shared Services. The role drives MI reporting, KPI development, and governance across North America, partnering with leadership to ensure performance excellence.

Hybrid in-office role based in the United States, with travel as needed; you will lead cross-functional teams, align with global MI strategy, and deliver actionable insights to senior stakeholders.

Qualifications

• Proven experience in North America claims operations within commercial P&C.
• Strong knowledge of claims processes, controls and systems across the claim lifecycle.
• Experience with North America claims platforms and related data sources.
• Advanced analytics and data visualization skills (Power BI, Excel).

Responsibilities

• Lead design and execution of NA Claims MI and reporting.
• Develop reporting strategies transforming claims data into actionable insights.
• Create KPI frameworks and operational scorecards for North America Claims.
• Provide training and enablement materials to improve reporting adoption.

Skills

North America claims operations

Data analytics

Power BI

Excel

Statistical analysis

Stakeholder management

Communication

Problem solving

Education

College and/or advanced degree

Tools

Power BI

Excel

PowerPoint

Word

Duck Creek/IDT/Insurance systems

SharePoint/Outlook

Job description

AXIS Capital is seeking a seasoned leader to head North America Claims Operations, Quality Assurance and Compliance within Claims Shared Services. The role drives MI reporting, KPI development, and governance across North America, partnering with leadership to ensure performance excellence.

Hybrid in-office role based in the United States, with travel as needed; you will lead cross-functional teams, align with global MI strategy, and deliver actionable insights to senior stakeholders.