NA Claims Performance & Insights Leader

AXIS (AXIS Capital); New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work environment (3 days in/off

Some travel may be required

Job summary

AXIS Capital is seeking a North America Claims Performance Lead within Claims Shared Services. The role drives design, delivery and enhancement of management information, performance reporting and analytical insights for North America Claims.

The position reports to the Global Head of Claims MI & Insights and partners with regional leadership to ensure alignment with governance, data quality and enterprise strategies, while supporting regulatory and operational needs.

Qualifications

• 10-15 years of experience in Claims Operations, Quality Assurance and Compliance.
• Strong knowledge of North America claims operations and governance.
• Experience with North America claims platforms and reporting tools.
• Advanced analytics and data visualization skills.
• Ability to translate data into actionable insights for senior leadership.

Responsibilities

• Lead design and execution of NA Claims MI and reporting.
• Develop reporting strategies transforming raw data into intelligence.
• Align outputs with enterprise MI frameworks and regional requirements.
• Translate datasets into concise, decision-ready insights for leadership.
• Develop KPI frameworks and dashboards for ongoing performance review.
• Collaborate with Claims, Compliance, Legal and Analytics teams.

Skills

North America Claims MI

Data analysis

Power BI

Excel

Stakeholder mgmt

Reporting to leadership

Cross-functional collaboration

Communication

Education

College degree required

JD designation asset

Tools

Power BI

Excel

Duck Creek Claims

CWS

IDT (Insurance Desktop)

SharePoint

Job description

AXIS Capital is seeking a North America Claims Performance Lead within Claims Shared Services. The role drives design, delivery and enhancement of management information, performance reporting and analytical insights for North America Claims.

The position reports to the Global Head of Claims MI & Insights and partners with regional leadership to ensure alignment with governance, data quality and enterprise strategies, while supporting regulatory and operational needs.