Programs Administrator

SSP International; Northern (KY); Hybrid; USD 35,000 - 48,000; Full time

Job summary

SSP International, Inc. is seeking a Programs Administrator to support the Student Success team in processing applications and enrollment data.

This role involves communicating with students and parents, maintaining organized records, and producing enrollment reports while ensuring timely completion of steps. Ideal candidates have a 2-year degree and at least two years in program or office administration, with strong Excel/Word skills, familiarity with Asana, and excellent interpersonal

Qualifications

• 2-year degree in any field.
• Two years of experience in program, project, or office administration or equivalent.
• Highly organized and detail-oriented in daily workflows and data handling.
• Proficient with Microsoft Office (Excel/Word) and familiar with project tools like Asana; ability to learn new software.

Responsibilities

• Assist with student application and enrollment tasks, including processing, answering questions via email/phone, and tracking documents.
• Communicate with applicants and parents during pre-application, application, and program phases.
• Maintain clear, organized enrollment records and progress reports.
• Assist with post-program evaluations, photos, and records; manage alumni letters of recommendation.
• Support mentor/mentee records and communications; perform other duties as needed.

Skills

Highly organized

Interpersonal communication

Self-motivated

Time management

Discretion

Problem solving

Education

Two-year degree

Tools

Excel

Word

Asana

Job description

Programs Administrator (Full-Time)

Department: Student Success

Reporting to: Senior Director of Student Success

Schedule: Full-time,Non-exempt,approximately 35-40hoursper week

Location: Remote, United States

Travelrequired: Approximately10-12daysper year, over 3-4occasions

Pay Rate: $20 per hour

Summary

SSP International, Inc. (SSPI) is a non‐profit organization that is synonymous with excellence in science education. At SSPI, we are guided by a mission to offer students transformational opportunities to learn, do, and belong in science. Since 1959, SSPI’s flagship program, the Summer Science Program, has offered immersive summer research experiences that ignite curiosity and inspire a lifelong passion for discovery. Guided by our mission, SSPI is focused on embracing collaboration, building a lifelong community, and fostering a diverse and inclusive environment where participants, alumni, staff, and stakeholders feel valued, supported, and empowered.

With a global network of over 5,000 alumni, we continue to pave the way for the next generation of leaders.

More information on our mission, vision, values, and programs can be found at www.ssp.org.

Under the direction of the Senior Director of Student Success, the Programs Administrator primarily supports the Student Success team with process and workflow development, documentation, and implementation. This role supports the application and enrollment processes by communicating with students and parentsand partner organizations,receivingand organizingaccurateand organized data and documents, and ensuring that all participants complete all enrollment steps completely and on time. The Programs Administrator will also support new alumni by processing program surveys and reports, providing program completion documents, administering the recommendation letter process, andassistingwith new alumni initiatives.

Essential Responsibilities

• Assistwith the student application and enrollment processes, working to complete tasks as assigned including but not limited to:
  • Application processing
  • Answering questions about the application process via email,messagingand phone
  • Tracking and reviewing enrollment documents and data
  • Generating enrollment status reports
  • Requesting overdue application and enrollment pieces
• Communicate with applicants and parents from pre-application inquiries, during the application and enrollment phases, and through the program as needed
• Maintain clear and organized records of enrollment progress and reports.
• Assistwith post-program evaluation documents, photos, and other records.
• Monitor and fulfill incoming requests for alumni letters of recommendation.
• Assistwith mentor andmenteerecords and communication.
• Performs other duties as assigned.

Education and Experience

• 2-year degree in any field
• Two years of experience in program, project, or office administration or equivalent combination of education and experience

Qualifications

• Highly organizedanddetail-orientedin completing daily workflows and managinga large volume ofdatabase recordsand documents
• Proficiencyin MicrosoftOfficeSuite, specificallyExcel and Wordfor functionssuch as mail merge, as well asfamiliarity with project management tools such as Asana, and the ability to learnnew technologyand software.
• Advancedinterpersonalcommunicationskills arerequired, includingproficiencyin communicating byphone, video,messaging,andemailwith students, parents,andorganizational partnersin a kind and firm manner, delivering clear and consistent instructions and information.
• Self-motivated with a demonstrated ability to work independently in a fully remote environment, effectively managing time,prioritizingand completing tasks, and meeting deadlines while staying responsive and communicative.
• Strong problem-solving skills and a proactive, systems-oriented mindset.
• Ability to manage confidential information with discretion and tact.
• Demonstrates commitment to SSPI’s Mission and Values in their daily work and interactions.
• Ability toadapt to fluctuations in seasonal workflow and priority, and shift to perform other duties as assigned
• Willing and able to work on an SSPI provided laptop

Working Conditions

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constantlyoperatesa computer.
• The ability toobservedetails at a close range and the ability to adjust focus.
• The ability to communicate information and ideas so others will understand.
• Travel to twice yearly in-person staff meetings.

Clearance Requirements

• Authorization to work in the United States
• Background clearance

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. SSPI values a diverse and inclusive workplace. If you are excited about this role but your experience does not align perfectly with all the qualifications, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.