Programming Manager: Luxury Event Experiences

Kent Island Resort; Stevensville (MD); On-site; USD 85,000 - 110,000; Full time

Job summary

Kent Island Resort is seeking a Programming Manager to lead strategic planning, development, and execution of revenue-generating events across all food and beverage outlets. You will drive guest engagement, profitability, and exceptional service experiences while aligning with the brand’s creative vision.

The ideal candidate has 3+ years in hospitality/event management and strong project management, budgeting, and communication skills.

Qualifications

• 3+ years of experience in hospitality, event management, food and beverage operations, catering, or related field.
• Experience planning and executing customer-facing events and programs.
• Strong project management, organizational, and problem-solving skills.
• Knowledge of budgeting, forecasting, contract management, and event operations.
• Excellent communication, customer service, and relationship-building abilities.

Responsibilities

• Develop and manage a seasonal and annual calendar of food and beverage events, activations, and experiences.
• Create revenue-generating programming aligned with brand standards, guest interests, and market trends.
• Build relationships with local artisans, makers, vendors, and community partners to enhance event offerings.
• Negotiate and manage vendor contracts, budgets, and event profitability.
• Collaborate with Marketing to develop promotional campaigns, social media content, and event collateral.
• Create event timelines, run-of-shows, SOPs, and operational plans to ensure successful execution.
• Serve as the primary point of contact for event guests, vendors, and internal stakeholders.
• Lead on-site event execution, including setup, hosting, troubleshooting, and breakdown.
• Monitor event performance, analyze results, and implement continuous improvements through post-event evaluations.
• Drive guest satisfaction, reputation management, and service recovery efforts.
• Identify upselling opportunities and strategies to maximize food and beverage revenue.
• Partner with Food & Beverage, Catering, and Operations teams to ensure seamless event delivery.
• Train team members on event procedures, service standards, and operational processes.
• Support restaurant, catering, and resort operations as needed.
• Travel and work evenings, weekends, and holidays as required.

Skills

Project management

Organizational skills

Problem-solving

Communication

Budgeting

Contract management

Event operations

Social media marketing

Job description

Kent Island Resort is seeking a Programming Manager to lead strategic planning, development, and execution of revenue-generating events across all food and beverage outlets. You will drive guest engagement, profitability, and exceptional service experiences while aligning with the brand’s creative vision.

The ideal candidate has 3+ years in hospitality/event management and strong project management, budgeting, and communication skills.