Kent Island Resort Sales Administrator

KENT ISLAND RESORT; Stevensville (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative culture

High-end events

Job summary

Kent Island Resort, part of the VIVÂMEE Hospitality Signature Collection, is a historic waterfront destination delivering weddings, corporate retreats, and curated events.

The Sales Administrator provides administrative and operational support to the Wedding, Corporate, and Social Event Sales teams, managing contracts, BEOs, CRM data, and client communications to ensure a seamless experience from booking to execution.

Qualifications

• Minimum of 2 years of administrative, sales support, event coordination, hospitality, or related experience.
• Experience supporting wedding, corporate, social event, catering, or hospitality sales teams preferred.
• Strong proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Provide administrative support to Wedding, Corporate, and Social Event Sales Managers.
• Prepare, update, and maintain contracts, proposals, BEOs, floor plans, and event documentation.
• Manage and maintain accurate client records within CRM and event management systems.
• Coordinate client meetings, tastings, site tours, walkthroughs, and planning appointments.
• Track event details, menu selections, enhancements, upgrades, rental orders, and special requests.
• Communicate event updates and changes to operational departments.
• Generate sales activity, booking, forecasting, and revenue reports.
• Assist with deposit tracking, invoicing coordination, and payment follow-up.
• Support internal event meetings and ensure timely distribution of event information.
• Provide post-event administrative support, including client follow-up and feedback collection.
• Maintain organized records and ensure compliance with company policies and procedures.
• Support special events, bridal shows, open houses, and networking events as needed.

Skills

Microsoft Office Suite

CRM systems

Event coordination

Attention to detail

Time management

Communication skills

Team collaboration

Education

High school diploma or equivalent

Tools

CRM software

Event management software

Microsoft Excel

Job description

Kent Island Resort | A VIVÂMEE Hospitality Signature Collection

Kent Island Resort is a historic, waterfront destination offering a one-of-a-kind hospitality experience rooted in nature, connection, and renewal. From luxury accommodations and curated culinary experiences to weddings, festivals, and corporate retreats, the resort creates meaningful moments for every guest.

Weddings and catered events are at the heart of our business, and we take pride in delivering unforgettable experiences during life’s most important celebrations.

At VIVÂMEE Hospitality, our culture is grounded in our core virtues:

• JOY – We genuinely enjoy serving others and winning together as a team
• HUMILITY – We respect and uplift one another, always willing to learn and support
• MINISTRY – We view hospitality as a meaningful act of service, creating transformative guest experiences

We hire, develop, and recognize team members based on these values. Candidates who are inspired to grow within these virtues will thrive in our organization.

Position Overview

The Sales Administrator is responsible for providing administrative and operational support to the Wedding, Corporate, and Social Event Sales teams. This role partners closely with Sales Managers to ensure a seamless client experience from booking through event execution by managing contracts, event documentation, CRM data, client communications, scheduling, reporting, and cross-departmental coordination.

The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced hospitality environment. This position plays a key role in supporting revenue growth, maintaining accurate event records, and ensuring successful execution of client events.

Key Responsibilities

• Provide administrative support to Wedding, Corporate, and Social Event Sales Managers.
• Prepare, update, and maintain contracts, proposals, Banquet Event Orders (BEOs), floor plans, and event documentation.
• Manage and maintain accurate client records within CRM and event management systems.
• Coordinate client meetings, tastings, site tours, walkthroughs, and planning appointments.
• Track event details, menu selections, enhancements, upgrades, rental orders, and special requests.
• Communicate event updates and changes to operational departments.
• Generate sales activity, booking, forecasting, and revenue reports.
• Assist with deposit tracking, invoicing coordination, and payment follow-up.
• Support internal event meetings and ensure timely distribution of event information.
• Provide post-event administrative support, including client follow-up and feedback collection.
• Maintain organized records and ensure compliance with company policies and procedures.
• Support special events, bridal shows, open houses, and networking events as needed.

Qualifications

• Minimum of 2 years of administrative, sales support, event coordination, hospitality, or related experience.
• Experience supporting wedding, corporate, social event, catering, or hospitality sales teams preferred.
• Strong proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and PowerPoint.
• Experience with CRM systems and event management software.
• Excellent organizational, multitasking, and time-management skills.
• Strong written and verbal communication abilities.
• Exceptional attention to detail and accuracy.
• Ability to work collaboratively with clients, vendors, and internal teams.
• Professional, customer-focused, and service-oriented approach.
• Ability to manage multiple deadlines in a fast-paced environment.
• Flexibility to support occasional evenings, weekends, and special events as business needs require.

What We Offer

• Competitive salary (based on experience)
• Growth opportunities within VIVÂMEE Hospitality
• Collaborative and values-driven culture
• Opportunity to work in a unique, high-end event environment

Apply Today

If you are passionate about creating unforgettable moments and delivering exceptional guest experiences, we invite you to apply and become part of the VIVÂMEE Hospitality team at Kent Island Resort.

Disclaimer

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”

Kent Island Resort is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Kent Island Resort may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.