Programme Manager

PMC Commerce; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

PMC Commerce seeks a senior, delivery-focused Programme Manager to lead a major POS transformation. You will own day-to-day delivery, governance, and assurance across the full programme lifecycle, from RFP through mobilisation, pilot, rollout and transition to BAU, with remote delivery and occasional travel to customer sites.

The role requires strong vendor management, risk and dependency control, cross-functional coordination across change, data, testing, training and deployment, and clear

Qualifications

• The role requires a senior, delivery-focused Programme Manager with experience in complex technology-enabled transformations.
• Experience preferably in POS, retail, store technology or large-scale operations.
• Strong delivery governance, supplier management and operational readiness capabilities.

Responsibilities

• Lead programme initiation during RFP and supplier selection, identifying dependencies and risks.
• Develop and maintain the integrated programme plan with milestones and critical path.
• Coordinate delivery across change, store readiness, data migration, testing, deployment and BAU transition.
• Provide evidence-based reporting across workstreams highlighting progress and risks.
• Own and manage risks, issues, dependencies, decisions and actions.
• Track performance against budget, timeline, scope, quality and benefits with reporting to the Programme Director.
• Establish vendor accountability with clear deliverables and governance.
• Ensure store teams and stakeholders are prepared for go-live and adoption.
• Lead readiness activities including pilot planning and go/no-go packs.
• Support benefits tracking and post-implementation reviews.

Job description

Contract Opportunity

Working Model: Remote, with travel to customer site required

We are seeking an experienced POS Programme Manager to lead the definition, mobilisation and delivery of a major Point of Sale (POS) programme.

You will provide day-to-day delivery control, dependency management and assurance across the full programme lifecycle, from RFP and supplier selection through mobilisation, pilot, rollout, cutover, hypercare and transition to business as usual.

Key Responsibilities

• Lead programme initiation during the RFP and supplier selection phase, identifying implementation dependencies, delivery risks, required workstreams and key decisions ahead of supplier appointment.
• Develop and maintain the integrated programme plan, covering workstreams, milestones, dependencies, resources and critical path.
• Support the RFP process by assessing vendor responses, proposed delivery approaches and commercial assumptions through an implementation and delivery lens.
• Coordinate delivery across business change, store readiness, technical configuration, data migration, testing, training, deployment, cutover, hypercare and business-as-usual transition.
• Provide clear, evidence-based reporting across programme workstreams, highlighting progress, risks, decisions required and potential impacts on cost, scope and timelines.
• Own and manage programme risks, issues, assumptions, dependencies, decisions and actions, escalating appropriately where required.
• Track performance against budget, timeline, scope, quality and benefits, providing accurate and timely reporting to the Programme Director and Programme Board.
• Establish clear vendor accountability by defining responsibilities, deliverables, acceptance criteria, escalation routes and governance expectations from selection through implementation.
• Ensure store teams and operational stakeholders are prepared for process changes, training, go-live, support and adoption.
• Lead readiness activity, including pilot planning, deployment scheduling, communications, training completion, support model readiness and go/no-go packs.
• Support benefits tracking and post-implementation reviews by capturing lessons learned, adoption data and operational performance indicators.

You will have responsibility for:

• Integrated delivery planning and programme controls
• Workstream coordination and dependency management
• Risk, issue, action, decision and change control
• Delivery coordination and performance tracking
• Vendor management and delivery accountability
• Operational, training and deployment readiness
• Day-to-day delivery performance and reporting accuracy

What We’re Looking For

We are looking for a senior, delivery-focused Programme Manager with strong experience of complex technology-enabled transformation programmes, ideally within POS, retail, store technology or large-scale operational environments.

If you are an experienced Programme Manager who can bring strong delivery governance, supplier management and operational readiness expertise to a complex POS transformation, we would be keen to hear from you.