Programme Maintenance Designer

Knovia; United States; Ibrido; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual leave

Flexible working

Volunteer leave

Perkbox discounts

Maternity benefits

Income protection

Life assurance

Employee referral bonus

CPD opportunities

EAP

Descrizione del lavoro

Knovia is seeking a detail-focused Programme Maintenance Designer to join our Portfolio & Product team. You will manage and maintain programme builds within Bud, publish learning modules, and ensure information across Salesforce and other systems is accurate and compliant.

Reporting to the Curriculum Lead, you’ll perform quality checks, map learner journeys to KSBs and qualifications, and support GDPR/data protection requirements while collaborating with cross-functional teams.

Competenze

• Experience administering programmes or digital content management.
• Familiarity with Bud platform or similar learning systems.
• Strong attention to detail and commitment to quality and accuracy.
• Proven ability to work across cross-functional teams and meet deadlines.
• Understanding of GDPR and data protection requirements.

Mansioni

• Create Bud builds for new programmes ensuring correct structure and alignment with learner and regulatory needs.
• Map knowledge, skills, and behaviours to programmes using learner journeys.
• Manage content requests via Jira and coordinate with team experts as needed.
• Maintain existing programmes with updates and regulatory compliance.
• Publish learning modules and verify resources, links, and navigation before learner release.
• Monitor Bud platform and implement updates for accuracy and functionality.
• Collaborate with Product Team Managers to identify platform improvements.
• Maintain programme information across Salesforce and content repositories.
• Conduct quality assurance checks on fixes and keep audit trails.

Conoscenze

Programme administration

Digital content management

Bud platform

Quality Assurance

GDPR / data protection

Communication

Remote collaboration

MS Office

Formazione

GCSE English and Maths (A-C)

Strumenti

Salesforce

Jira

Descrizione del lavoro

Working Hours: Monday - Friday 36.5 hours per week

Knovia is a growing group of specialist training providers, united by a shared ambition to create meaningful impact through learning and skills. Across our businesses, we support learners and employers with high-quality training and development that creates opportunities, strengthens organisations and supports long-term career progression. We're looking for an organised, detail-focused and proactive Programme Maintenance Designer to join our Portfolio & Product team.

Reporting to the Curriculum Lead and working closely with the Curriculum Development and Digital Content Design team, you'll play an important role in maintaining our programme content and ensuring accurate information across our key learning and business platforms.

You’ll manage and maintain programme builds within Bud, publish learning modules, support programme updates and ensure the integrity of programme information held within Salesforce and other systems.

Accuracy and quality are central to this role. You’ll carry out thorough checks before content is published, ensure resources and links work correctly and help make sure our programmes remain accurate, compliant and easy for learners to navigate.

Ultimately, you’ll help us deliver a seamless learner experience by ensuring the programmes and information our learners and colleagues rely on are accurate, accessible and maintained to a high standard. If you're highly organised, confident working with digital learning platforms and passionate about accuracy, quality and continuous improvement, we’d love to hear from you.

Key Responsibilities

• Creating Bud builds for new programmes, ensuring all programme components are correctly structured and aligned with learner, business and regulatory requirements
• Using mapped learner journeys to accurately map Knowledge, Skills and Behaviours (KSBs) and, where applicable, professional qualifications to programmes
• . Managing requests through Jira, actioning appropriate tickets and delegating requests requiring wider team expertise in line with agreed SLAs.
• Maintaining existing programmes by implementing updates, correcting inaccurate content and ensuring ongoing regulatory compliance
• Uploading and publishing approved learning modules, checking that associated resources, links, interactive elements and navigation work correctly before learner release
• Regularly monitoring the Bud platform and applying updates to keep programmes accurate, compliant and functioning effectively
• Working with Product Team Managers to identify platform improvements and enhancements that support evolving learner and programme needs
• Managing content and updates across other systems, including Babington Online (BOL) and content repositories
• Maintaining accurate programme information across the Curriculum Price List and Salesforce, supporting data integrity across systems
• Completing quality assurance checks on fixes and programme updates before publication and documenting changes for audit and compliance purposes
• Ensuring learner and programme information is handled appropriately in line with GDPR and Data Protection requirements
• Building positive working relationships with colleagues and external stakeholders through professional, clear and timely communication
• Supporting cross-functional teams with collaborative problem-solving and continuous improvement activity

This is a great opportunity to join a collaborative Portfolio & Product team where the quality of your work has a direct impact on the experience of our learners.

What we are looking for

• Previous experience within programme administration or digital content management
• Experience using digital learning platforms, such as Bud
• Strong organisational and time-management skills, with the ability to manage multiple priorities and meet agreed deadlines
• Excellent attention to detail and a strong commitment to quality and accuracy
• Demonstrable experience of Quality Assurance
• Excellent written and verbal communication skills
• The ability to work collaboratively across different teams and build positive working relationships
• Confidence working effectively within a remote team and managing your own workload
• Proficiency in Microsoft Office and bespoke systems, alongside an awareness of new and emerging learning platforms
• A professional, proactive and solution-focused approach
• The ability to adapt and respond positively to change
• A collaborative mindset and commitment to continuous improvement
• GCSE Grade A–C in English and Maths, or equivalent

It would also be advantageous if you have familiarity with curriculum processes and learning technologies, as well as an understanding of apprenticeship requirements, including the Education Inspection Framework, Skills England (DfE) and relevant Awarding Organisations.

We have a number of benefits that are handpicked for you such as....

Benefits

• 25 days annual leave plus bank holidays
• Additional annual leave with length of service
• 4pm finish every Friday
• Flexible working options
• Up to 3 days paid volunteering leave
• Perkbox discounts, lifestyle benefits and wellbeing tool
• Enhanced maternity benefits after two years' service
• Income protection and life assurance
• £500 employee referral scheme
• Ongoing CPD and development opportunities
• Employee Assistance Programme
• A supportive and collaborative culture where people genuinely enjoy working together

The Knovia Group is committed to safeguarding, protecting and promoting the welfare of learners, children, young people and vulnerable adults. Safeguarding is everyone's responsibility.

We expect all colleagues to share this commitment and to contribute to a culture where people feel safe, respected and able to achieve their potential. As part of our safer recruitment processes, appropriate pre-employment checks, including DBS, right to work, reference and social media checks where required, will be undertaken.

We're a Disability Confident Employer and have a guaranteed interview scheme in place to ensure that nobody is overlooked or discriminated against because of their disability. If you meet the minimum criteria when you apply and you have informed us in your application that you have a disability, you will be guaranteed an interview for that role.