PROGRAM TECHNICIAN II

State of California; Santa Clara (CA); Híbrido; USD 43.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid telework

Descripción de la vacante

California Department of Public Health (CDPH) is seeking a Bilingual Surveyor Technician (Program Technician II) in Santa Clara County. The role involves maintaining healthcare quality standards, handling survey documentation, and interacting with facilities and patients to support the Center for Health Care Quality.

The position offers a permanent, full-time opportunity with hybrid telework and a starting monthly salary of $3,833 to $4,804, with a 3% PLP adjustment in effect until mid-2027.

Formación

• Fluency in Spanish is required for the role.
• Excellent written and verbal communication skills are needed for interacting with facilities, patients and agencies.
• Ability to manage survey data and documentation using multiple systems.

Responsabilidades

• Enter survey renewal information into various systems and platforms.
• Field inquiries via multiple channels from facilities, patients, families, and other agencies.
• Process surveys for different health facilities and prepare cover letters and surveys.
• Scan, copy, redact, and mail documents to recipients.
• Set up licensed and unlicensed facility files in ELMS.
• Generate reports for Licensing and Certification (L&C) and other agencies.
• Enter and manage certification records in the ASPEN system.

Conocimientos

Spanish language fluency

Herramientas

ELMS

ASPEN

Descripción del empleo

Job Posting: Bilingual Surveyor Technician

Department of Public Health

JC-537409 - Bilingual Surveyor Technician PROGRAM TECHNICIAN II

$3,833.00 - $4,804.00 per Month
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 11/16/2026

Job Description and Duties

The California Department of Public Health, Center for Health Care Quality has an immediate opening for a Bilingual Surveyor Technician (Program Technician II).

As a Bilingual Surveyor Technician at CHCQ, you play a crucial role in assessing and maintaining healthcare standards. Together, we strive to ensure that California’s receive top-notch healthcare by maintaining the highest quality standards and fostering a culture of continuous improvement. By leveraging your technical expertise, you’ll contribute to the center’s mission of upholding the highest quality of care and safeguarding public health across California.

Your responsibilities would include:

• Entering survey renewal information into various systems and platforms.
• Fielding inquires through various communication channels from facilities, patients, families, and other agencies.
• Process surveys for different health facilities
• Responsible for all areas of processing, including cover letters and surveys.
• Scans, copies, redacts, and mails a variety of documents to different recipients.
• Establishes licensed and unlicensed facility files in Electronic Licensing Management System (ELMS).
• Using various systems to produce different reports for Licensing and Certification (L&C) and other public agencies.
• Entering and managing certification records in ASPEN system.

A hybrid telework schedule may be available for this position, in accordance with CDPH’s Telework Policy and Procedures.

Please use this link to take the PT II Exam: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2365

In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction.

Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/CDPHRecruitment

You will find additional information about the job in the Duty Statement.

Working Conditions

Telework Information

This position may be eligible for telework. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded.

Travel may be required for this position. Reimbursement for travel takes into consideration an employee’s designated headquarters, as reflected in the duty statement, and is subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate.

The headquarters office location for this position is identified in the attached duty statement.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• PROGRAM TECHNICIAN II

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details

Job Code #: JC-537409

Position #(s): 580-854-9928-014

Working Title: Bilingual Surveyor Technician

Classification: PROGRAM TECHNICIAN II $3,833.00 - $4,804.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: Santa Clara County

Telework: Hybrid

Job Type: Permanent, Full Time

Department Information

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The Center for Health Care Quality (CHCQ) at the California Department of Public Health (CPDH) focuses on ensuring and enhancing healthcare standard. Our programs encompass regulatory oversight, quality assessment, and collaboration with healthcare providers to safeguard public health. We strive to optimize patient care by implementing policies, conducting inspections, and fostering continuous improvement in healthcare delivery across the state. CHCQ also oversees the certification of nurse assistants, home health aides, hemodialysis technicians, and the licensing of nursing home administrators.

“The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year.”

“The CDPH is currently an E-Verify employer.”

Department Website: https://www.cdph.ca.gov

Special Requirements

• The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience providing support to multiple staff members and managing a wide range of duties with differing priorities and deadlines.
• Excellent written and verbal communication skills as demonstrated in the ability to write emails, explain policy/processes and/or document procedures.
• Ability to analyze survey data, interpret findings, and provide recommendations.
• Attention to detail is crucial in surveying to ensure accurate data collection and reporting.
• Familiarity with relevant regulations, codes, and standard related to surveying and healthcare facilities

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: https://www.cdph.ca.gov

Human Resources Division

[phone]

[e-mail]

Hiring Unit Contact:

Margaret Andersen

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:

EEO Office

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Statement of Qualifications Question:

The SOQ serves as a documentation of each candidate’s ability to present information clearly and concisely. Applications received without a clearly titled “Statement of Qualifications” may not be considered for this position. The response must include the applicant’s name in the upper right-hand corner, address the question below, and not to exceed one page in a cover letter format. A resume is not needed for this position.

Please describe in detail how your knowledge, skills, and abilities have prepared you for this position.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.