PROGRAM TECHNICIAN

Employment Development Department; California (MO); Hybrid; USD 37,000 - 54,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Employment Development Department in California is seeking a Program Technician II in Sacramento County. The position supports the Tax Administrator I by handling initial customer inquiries related to unemployment and disability overpayments, using standard office software.

The role is based in Rancho Cordova with possible telework under the department's policy. Applicants must meet civil service requirements and will be considered for hybrid telework with a 8:00 a.m.–5:00 p.m. schedule.

Job description

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

Position Details

Job Code #: JC-533195

Position #(s):

• 280-732-9927-033
• 280-732-9927-030
• 280-732-9927-034
• 280-732-9927-043

Working Title: Program Technician/Program Technician II

Classification: PROGRAM TECHNICIAN

Pay Range: $3,316.00 - $4,456.00 A

New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Shall Consider: PROGRAM TECHNICIAN II

Pay Range: $3,833.00 - $4,804.00

# of Positions: 4

Work Location: Sacramento County

Telework: Hybrid

Job Type: Permanent, Full Time

Work Shift: 8:00 a.m. - 5:00 p.m.

Work Week: Monday - Friday

Department Information

The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.

Department Website: http://www.edd.ca.gov

Job Description And Duties

Under the close supervision of the Tax Administrator I, the Program Technician (PT) acts as a Tax Agent, who is responsible for answering the initial customer service contact via the Automated Call Distribution System in regards to the unemployment and disability overpayments. The PT supports the enforcement of civil judgments and other involuntary civil actions, including observance of applicable laws, policies, and procedures. The incumbent should possess basic knowledge in the use of a personal computer including Microsoft applications (i.e. Word, Access, Excel).

Position exists in Sacramento County.

This position is headquartered in Rancho Cordova and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee.

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the Duty Statement.

Special Requirements

Cover letter plus 1 question (see below): Address the following question onto the cover letter. Write a minimum of two paragraphs. Must be 12-point font, single-spaced and no more than one page total. You will be graded based on your grammar errors, sentence structure or misspelling errors

• Explain how you ensure your work is both thorough and completed in a timely manner. What tools or strategies do you use to maintain this balance?

It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov .

Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.

Examination/Assessment

If selected for hire, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.

Final Filing Date: 10/3/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Required Application Package Documents

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - A Cover Letter is required and must be included.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.