Program Team Lead - Pharmacy Support & Call Center

Asembia; Trevose (PA); On-site; USD 55,000 - 85,000; Full time

Job summary

Asembia is seeking a Program Manager Team Lead for the Patient Support Center in Pennsylvania. You will oversee daily call center operations, guide referrals and program workflows, and collaborate with manufacturers, pharmacies, and internal teams to meet KPI targets.

You will mentor staff, drive process improvements, and ensure HIPAA compliance while maintaining high levels of customer service. Travel may be required as part of program support.

Qualifications

• High school diploma or GED equivalent required.
• Bachelor’s degree in healthcare administration, business, nursing, or related field preferred.
• Three to eight or more years of pharmacy, patient support center, call center HUB, or customer service experience preferred.
• Strong knowledge of pharmacy operations, SOPs, data integrity, QA practices.
• Proficiency with Microsoft Word, Excel, Outlook, and other business systems.

Responsibilities

• Lead daily operations of a high-volume call center hub.
• Route referrals/prescriptions and manage exception reporting.
• Monitor team performance and provide coaching to ensure KPI targets are met.
• Coordinate with internal and external partners to support program goals.
• Attend manufacturer meetings to support ongoing program development.
• Ensure HIPAA compliance and data protection in all activities.

Skills

Call center leadership

Team management

Customer service

HIPAA knowledge

Problem solving

Education

High school diploma or GED

Bachelor’s degree preferred (healthcare admin/business/nursing)

Tools

Microsoft Word

Excel

Outlook

Job description

Asembia is seeking a Program Manager Team Lead for the Patient Support Center in Pennsylvania. You will oversee daily call center operations, guide referrals and program workflows, and collaborate with manufacturers, pharmacies, and internal teams to meet KPI targets.

You will mentor staff, drive process improvements, and ensure HIPAA compliance while maintaining high levels of customer service. Travel may be required as part of program support.