Program Team Lead - Patient Support (Remote)

Asembi; Trevose (PA); On-site; USD 60,000 - 80,000; Full time

Job summary

ASPN Pharmacies is seeking a Team Lead for the Patient Support Center/Call Center to manage daily operations and drive KPI initiatives. The role requires leading a high-volume hub, routing referrals, training staff, and coordinating with pharmacies, manufacturers, and payers to ensure timely program delivery.

The ideal candidate will have 3–8+ years in pharmacy or call center environments, strong communication skills, and a professional, patient-focused demeanor.

Qualifications

• High school diploma or GED equivalent required.
• Bachelor’s degree in healthcare administration, business, nursing, or related field preferred.
• Three to eight or more years of pharmacy, patient support center, call center HUB, or customer service experience preferred.

Responsibilities

• Lead daily operations and allocate tasks for team members.
• Route referrals/prescriptions and manage KPI initiatives.
• Oversee performance and provide coaching to ensure quality and adherence to guidelines.
• Maintain relationships with internal teams, pharmacies, and manufacturers to meet program goals.
• Monitor and report on program status and performance outcomes.

Skills

Pharmacy operations knowledge

Supervisory experience

Customer service excellence

Communication skills

Education

High school diploma or GED

Bachelor’s degree preferred in healthcare administration, business, nursing, or related field

Tools

Microsoft Word

Excel

Outlook

Job description

ASPN Pharmacies is seeking a Team Lead for the Patient Support Center/Call Center to manage daily operations and drive KPI initiatives. The role requires leading a high-volume hub, routing referrals, training staff, and coordinating with pharmacies, manufacturers, and payers to ensure timely program delivery.

The ideal candidate will have 3–8+ years in pharmacy or call center environments, strong communication skills, and a professional, patient-focused demeanor.