Team Lead - ACT

Southeastern Integrated Care; Shallotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Southeastern Integrated Care is seeking a Team Leader to supervise and manage team operations and staffing, ensuring services meet the clinical needs of recipients through direct and indirect interventions.

The role requires delivering individual therapy, providing clinical supervision, coordinating assessments and PCP plans, and overseeing documentation, authorizations, and compliance with state and Medicaid regulations. Travel locally as needed.

Qualifications

• Master’s degree in human services-related field and NC licensure.
• Minimum 1 year of MH/SA experience with the population served, or 3 years SPMA experience (ACT only).
• Licensed professional credentials (e.g., LCSW, LCMHC, LMFT) and valid NC driver’s license.

Responsibilities

• Supervise and manage team operations and staffing to meet clinical needs.
• Provide individual therapy and clinical supervision of team members.
• Coordinate initial assessments, PCP revisions, and discharge planning.
• Ensure timely documentation, authorizations, and compliance with PCP and regulations.
• Foster communication across staff and external agencies; conduct investigations when needed.
• Participate in on-call system and 24/7 coverage.

Skills

Confidentiality

Communication

Computer skills

Documentation

Teamwork

Scheduling flexibility

Travel locally

Transportation

Education

Master’s degree in human services-related field

Tools

EMR system

Job description

Summary

The Team Leader is responsible for the supervision and management of team operations and staffing. Team Leader ensures that services are provided to the members served to meet the clinical needs of each recipient through direct and indirect interventions.

• The team leader (clinical supervisor) must provide individual therapy for recipients served by the team.
• Behavioral interventions such as modeling, behavior modification, and behavior rehearsal.
• Designates the appropriate team staff so that specialized clinical expertise is applied as clinically indicated for each recipient.
• Provides, coordinates, and oversees initial assessment and ongoing assessment of the recipient’s clinical needs.
• Develops and implements individualized supervision plans for team members.
• Provides clinical supervision of all members of the team for the provision of this service.
• Determines team caseload by the level of acuity and the needs of the individual served.
• Facilitates weekly team meetings.
• Monitors and evaluates the services, interventions, and activities provided by the team.
• Provide clinical expertise and guidance to the members in the team’s interventions with the recipient.
• Development of relapse prevention and disease management strategies to support recovery.
• Psycho-education for the recipient, families, caregivers, and/or other individuals involved with the recipient about the recipient’s diagnosis, symptoms, and treatment.
• Performs Intensive Case Management functions of linking and arranging for services and referrals.
• Participates in the initial PCP and revision of the Person-Centered Plan (PCP) as needed.
• Ensure and monitor the implementation of the PCP.
• Spends time at the location where services are being performed as specified in the service definition for that service.
• Participates in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates first response resources according to consumer needs and the PCP.
• Works closely with other clinical/professional staff to maintain communication and provide feedback, standardize procedures and expedite PCP implementation.
• Conducts and supervises formal investigations into incidents/allegations of abuse, neglect, exploitation, or other circumstances that may present a risk to the safety and health of the person supported.
• Ensures that all initial and reauthorizations for services occur in a timely fashion.
• Provides timely and accurate information when requesting authorizations from the LME/MCO/Statewide Vendor and follows up on each request for authorization modified, not approved, and/or not responded to.
• Notifies appropriate parties upon the denial/modification of continued services and provides person-supported/guardian DMA-approved appeal policies and materials.
• Monitors utilization of service to ensure that it is effective, appropriate, and within the limits set forth in both rules, PCP, and the service authorization.
• Coordinates transition to another level/type of care for the person supported.
• Coordinates and oversees the discharge planning process including the development of a discharge plan initially upon admission and a discharge summary with follow-up resources at the conclusion of services.
• Facilitates relationships and serves as a link between the company, consumer, guardians, local agencies, and the community.
• Drafts responses to and implements changes required by Medicaid, the Department of Facility Services, and/or other regulatory agencies.
• Performs all other duties as reasonably required and assigned.
• Practices standard medical precautions by understanding and utilizing personal protective and safety equipment.
• Ensures confidentiality regarding sensitive and protected information.
• Ensures individual rights to privacy and protected health information for the person supported.
• Maintaining records and charting each individual and reporting unusual and critical incidents in a professional, timely manner (within 24 hours).
• Familiarization with medications used by the client and policies. regarding medication administration.
• Represent the company in a positive manner, reflective of the company’s mission, at all times.
• Ensures confidentiality regarding sensitive and protected information.
• Ensures individual rights to privacy and protected health information for the person supported.
• Ensures service, agency, LME/MCO, state and/or federal documentation requirements and timelines such as NCTOPPs, PCPs/ITRs, and reminders relative to Clinical Monthly Summaries, Discharge Summaries, and Aggregate Reports.
• Completes Intake Packets for any of the referrals that the office receives.
• Accurately documents all billable encounters into southeastern Integrated Care’s EMR (electronic medical record) system within 24 hours. Any corrections will be entered within 24 hours of being notified.
• Other duties as assigned.
• In addition, the employee must participate in all required training and education as mandated by the specific service line and clinical coverage policy.

Summary

The Team Leader is responsible for the supervision and management of team operations and staffing. Team Leader ensures that services are provided to the members served to meet the clinical needs of each recipient through direct and indirect interventions.

Essential Duties And Responsibilities

• The team leader (clinical supervisor) must provide individual therapy for recipients served by the team.
• Behavioral interventions such as modeling, behavior modification, and behavior rehearsal.
• Designates the appropriate team staff so that specialized clinical expertise is applied as clinically indicated for each recipient.
• Provides, coordinates, and oversees initial assessment and ongoing assessment of the recipient’s clinical needs.
• Develops and implements individualized supervision plans for team members.
• Provides clinical supervision of all members of the team for the provision of this service.
• Determines team caseload by the level of acuity and the needs of the individual served.
• Facilitates weekly team meetings.
• Monitors and evaluates the services, interventions, and activities provided by the team.
• Provide clinical expertise and guidance to the members in the team’s interventions with the recipient.
• Development of relapse prevention and disease management strategies to support recovery.
• Psycho-education for the recipient, families, caregivers, and/or other individuals involved with the recipient about the recipient’s diagnosis, symptoms, and treatment.
• Performs Intensive Case Management functions of linking and arranging for services and referrals.
• Participates in the initial PCP and revision of the Person-Centered Plan (PCP) as needed.
• Ensure and monitor the implementation of the PCP.
• Spends time at the location where services are being performed as specified in the service definition for that service.
• Participates in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates first response resources according to consumer needs and the PCP.
• Works closely with other clinical/professional staff to maintain communication and provide feedback, standardize procedures and expedite PCP implementation.
• Conducts and supervises formal investigations into incidents/allegations of abuse, neglect, exploitation, or other circumstances that may present a risk to the safety and health of the person supported.
• Ensures that all initial and reauthorizations for services occur in a timely fashion.
• Provides timely and accurate information when requesting authorizations from the LME/MCO/Statewide Vendor and follows up on each request for authorization modified, not approved, and/or not responded to.
• Notifies appropriate parties upon the denial/modification of continued services and provides person-supported/guardian DMA-approved appeal policies and materials.
• Monitors utilization of service to ensure that it is effective, appropriate, and within the limits set forth in both rules, PCP, and the service authorization.
• Coordinates transition to another level/type of care for the person supported.
• Coordinates and oversees the discharge planning process including the development of a discharge plan initially upon admission and a discharge summary with follow-up resources at the conclusion of services.
• Facilitates relationships and serves as a link between the company, consumer, guardians, local agencies, and the community.
• Drafts responses to and implements changes required by Medicaid, the Department of Facility Services, and/or other regulatory agencies.
• Performs all other duties as reasonably required and assigned.
• Practices standard medical precautions by understanding and utilizing personal protective and safety equipment.
• Ensures confidentiality regarding sensitive and protected information.
• Ensures individual rights to privacy and protected health information for the person supported.
• Maintaining records and charting each individual and reporting unusual and critical incidents in a professional, timely manner (within 24 hours).
• Familiarization with medications used by the client and policies. regarding medication administration.
• Represent the company in a positive manner, reflective of the company’s mission, at all times.
• Ensures confidentiality regarding sensitive and protected information.
• Ensures individual rights to privacy and protected health information for the person supported.
• Ensures service, agency, LME/MCO, state and/or federal documentation requirements and timelines such as NCTOPPs, PCPs/ITRs, and reminders relative to Clinical Monthly Summaries, Discharge Summaries, and Aggregate Reports.
• Completes Intake Packets for any of the referrals that the office receives.
• Accurately documents all billable encounters into southeastern Integrated Care’s EMR (electronic medical record) system within 24 hours. Any corrections will be entered within 24 hours of being notified.
• Other duties as assigned.
• In addition, the employee must participate in all required training and education as mandated by the specific service line and clinical coverage policy.

Supervisory Responsibilities

The team leader supervises all members of the team demonstrating the knowledge, skills, and abilities for this role as required by the population and age served.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Master’s degree in human services-related field required.
• Must have a minimum of one (1) year of documented prior experience working with the population served with MH/SA diagnosis. OR
• Three years of clinical experience with SPMA, with a minimum of two years post-graduate. (ACT only)

Required Skills/Abilities

• Must maintain strict confidentiality.
• Must possess effective communication/documentation skills.
• Ability to learn and use personal computers. Work with a computer is common and the ability to understand word processing and certain spreadsheet programs is important.
• Successfully complete other training as may be required or amended by company policy.
• Develop organizational and communication skills that foster TEAMWORK.
• Requires flexibility in scheduling and availability to adequately meet the service needs of the consumer/family and other team members.
• Must have reliable transportation and be willing to travel locally.
• Must meet 10A NCAC 27G.0104

Certificates, Licenses, Registrations

• Licensed Psychologist, LPA, LCSW, LCSW-A, LCMHC, LCMHC-A, LMFT, LMFT-A.
• Valid NC driver’s license including personal vehicle insurance coverage.
• Current license must be maintained.