Program Support Tech (VDH08410)

Virginia Department of Health; Roanoke (VA); On-site; USD 42,000 - 51,000; Full time

Job summary

The Virginia Department of Health in Roanoke is seeking a Program Support Tech to support the Roanoke City/Alleghany Health District. This role handles referrals, inquiries, and records while providing administrative support across programs and ensuring process accuracy.

Responsibilities include data entry, reporting, training support for staff, and potential eligibility determinations. The position may involve field/mobile work and occasional telework as needed.

Qualifications

• Knowledge of office procedures, computer and software technology.
• Strong interpersonal and written/oral communication skills.
• Excellent organizational skills with MS Office proficiency.
• Ability to maintain files and manuals and follow procedures.
• Ability to maintain confidentiality and apply policies.

Responsibilities

• Track, coordinate and confirm referrals.
• Triages inquiries to appropriate staff.
• Review correspondence for accuracy prior to distribution.
• Provide administrative support including calls and guidance on processes.
• May perform routine eligibility determinations for clinical services.
• May assist with interpretation and translation if applicable.

Skills

Office procedures

Interpersonal communication

Organizational skills

File & manual maintenance

Confidentiality

Procedures compliance

Tools

Microsoft Word

Microsoft Excel

Database entry software

Job description

Title: Program Support Tech (VDH08410)

State Role Title:Admin and Office Spec III

Hiring Range: $41,576 to $51,382

Pay Band: 3

Agency: Virginia Department of Health

Location:ROANOKE HQ

Agency Website: www.vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

Consider joining the Virginia Department of Health as we foster healthy and resilient communities. This is your opportunity to serve the public in the Business Department at the Roanoke City/Alleghany Health District.

Position Description

Independently performs technical office tasks in support of a single program area regularly requiring application of policy and procedures. Characteristic activities: Serves as contact and information resource for one or more programs; serves as lead worker to direct, advise and train others; designs and directs workflow processes; researches and processes claims; collects data and prepares reports on program activities. May provide performance input regarding staff to appropriate supervisor.

Position Duties:

Program Support

• Responsible for tracking, coordinating and confirming referrals.
• Triages incoming inquiries to the appropriate staff member.
• Reviews correspondence for accuracy prior to distribution.
• Provides administrative support to program area to include, but not limited to answering incoming calls, directing patients or customers, directing inquiries and providing guidance on program processes and procedures.
• May perform routine eligibility determinations for clinical services.
• May assist with interpretation and/or translation if applicable.

Data Entry & Records Maintenance

• Maintains and archives records in accordance with records maintenance policies and procedures
• Collects and inputs data into established/automated databases and reviews for discrepancies
• Generates ad-hoc reports as needed

Training & Technical Guidance

• Assists with training and provides guidance to other program support staff on processes, procedures, workflows, etc.
• Serves as a first point of contact for customers; provides general guidance to customers regarding forms, processes, etc.; directs inquiries to appropriate program staff members

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor. May be required by VDH to adjust work hours, location, and job duties and participate in training to meet public health business needs, including emergencies. If this position is designated as a mobile worker, this includes both working in the field and teleworking at an alternate location when not in the field or during an emergency closing. You may be required to periodically come into your assigned office to attend meetings or training

The Virginia Department of Health (VDH) is dedicated to protecting and promoting the health of Virginians. The VDH is made up of a statewide Central Office in Richmond and 35 local health districts.

Who We Are: The Roanoke City and Alleghany Health Districts (RCAHD) are two health districts in the Commonwealth of Virginia under the Virginia Department of Health and employ approximately 140 staff. RCAHD encompasses the cities of Covington, Roanoke, and Salem and the counties of Alleghany, Botetourt, Craig, and Roanoke.

What We Do: RCAHD, which provides services from nine office locations, serves a combined population of over 278,400 people throughout both rural and urban environments and works to promote and encourage healthy behavior, protect the public against environmental hazards, prevent epidemics and the spread of disease, respond to disasters, assist communities in recovery and assure the quality and accessibility of health services for all members of the communities.

The Virginia Department of Health offers 13 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.

VDH requires all Health-Care Personnel (HCP) to provide documentation of immunization or evidence of immunity to the following: hepatitis B, measles, mumps, rubella, and varicella; a one-time dose of tetanus, diphtheria, and pertussis (Tdap) vaccine regardless of the interval since the last dose of tetanus-diphtheria (Td) vaccine was administered (Td or Tdap boosters shall be received every 10 years); and the current year's seasonal influenza vaccination.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

Minimum Qualifications

• Knowledge of office procedures, computer and software technology, use of policies & procedures and customer service
• Strong interpersonal and communication skills, orally and written
• Strong organizational skills and experience with software applications and Microsoft Office products (i.e. WORD, EXCEL, and database entry) and general office equipment (copier, fax, calculator)
• Ability and experience with setting up and maintaining files & manuals
• Ability to maintain confidentiality
• Ability to follow and apply established procedures and applicable policies

Additional Considerations

N/A

Contact Information

Name: Darlene Smith

Phone: N/A

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!