Program Support Specialist Access

David Lawrence Center; Naples, Northern (FL, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Immediate PTO accrual

Medical/dental/vision benefits

401(k) with employer match

Professional development/tuition help

Job summary

David Lawrence Center in Naples, FL seeks a Program Support Specialist at the Access Center Front Desk to serve as the first contact for clients, visitors, and staff. The role provides admin support, manages communications, and ensures a welcoming environment for mental health services.

The position requires a high school diploma, 1 year of client-facing experience, strong time management, and proficient use of MS Office/EMR systems. It is a full-time, non-exempt role with comprehensive benefits.

Qualifications

• 1-year client-facing customer service experience required, preferably in healthcare or mental health.
• Strong time management and multitasking abilities to support front-desk operations.
• Excellent communication and interpersonal skills with a compassionate approach.
• Ability to maintain confidentiality and adhere to HIPAA regulations.
• Proficiency with Microsoft Office and EMR systems.

Responsibilities

• Greet clients and visitors, creating a welcoming first impression.
• Answer phones, route inquiries, and direct to appropriate staff.
• Manage client check-ins/outs and collect required identification.
• Process payments and balance the cash drawer at shift end.
• Schedule appointments and assist with registrations.
• Maintain confidential client records per HIPAA guidelines.
• Provide information on programs/services and assist with office tasks.

Skills

Customer service

Time management

Communication skills

Confidentiality

Teamwork

Bilingual (considered)

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Electronic Medical Records

Job description

Title: Program Support Specialist - Access Center Front Desk #254/2683

Location: Naples, Florida

Job Type: Full Time/Non-Exempt

Hiring Incentives: Immediate PTO accrual, comprehensive medical/dental/vision benefits, 401(k) with employer match, and professional development/tuition assistance.

Schedule: Monday - Thursday 9:00am to 6:00pm and Friday 8:00am to 3:00pm.

Salary: Starting at $17.00 per hour
~ Experience and Bilingual taken into consideration

Job Summary: The Program Support Specialist position serves as the first point of contact for clients, visitors, and staff at our mental health facility. This role involves providing administrative support, managing communications, and ensuring a welcoming and supportive environment for individuals seeking mental health services.

Key Responsibilities:

• Greeting clients and visitors warmly, ensuring a positive first impression of the facility
• Answer and manage incoming phone calls, directing inquiries to appropriate staff or departments
• Ability to manage multi providers schedule to include checking in and checking out clients. Collect identification and required documentation.
• Collect payments; Accurately input payment details into the system.
• Balance the cash drawer or payment log at the end of each shift.
• Schedule appointments for clients and assist with registration processes
• Maintain accurate and confidential client records in compliance with HIPAA regulations.
• Provide information about programs, services, and resources available at the facility
• Assist with administrative tasks such as filing, data entry, and managing office supplies
• Coordinate with clinical staff to ensure smooth operations and effective communication
• Support outreach efforts and community engagement initiatives as needed
• Handle client inquiries and concerns with empathy and professionalism

Qualifications:

• High school diploma or equivalent; additional education or certification in mental health or related fields is a plus
• 1-year related Client-Facing Customer Service Experience in a front desk or administrative support role = Required, preferably in a healthcare or mental health setting.
• Unshakable ability to manage time, information and tasks in an efficient manner = Required
• Strong communication and interpersonal skills, with a compassionate approach to client interactions
• Proficiency in office software (e.g., Microsoft Office Suite, electronic health records)
• Ability to maintain confidentiality and adhere to ethical standards
• Strong organizational skills and attention to detail
• Ability to work collaboratively in a team-oriented environment
• Microsoft Office 365 skills (Including Teams/Video Conferencing) and Electronic Medical Records experience = Strongly Preferred
• Staying compliant on all training and immunizations.
• Ability to pass Level II DCF Mental Health Fingerprinting (General Information can be found ( HERE ), Drug Screen and Local Criminal Check.

Physical Requirements:

This position requires a mix of physical activities throughout the workday. Duties involve periods of standing, sitting, and walking, often across various areas of the site. The role also includes tasks that may require bending, reaching, and other physical movements. Candidates must be able to occasionally lift and carry items weighing up to 50 pounds. A reasonable level of physical stamina and mobility is necessary to successfully perform the essential functions of this role.