PRN Case Manager - FACT

David Lawrence Center; Naples (FL); On-site; USD 45,000 - 60,000; Part time

Job summary

A community mental health center in Naples, Florida, is seeking a dedicated Mental Health Case Manager for high acuity adult clients. This role involves providing emotional support, crisis intervention, and coordinating individualized service plans. Ideal candidates should have a Bachelor's degree in a related field and 1+ years of relevant experience. The position requires strong crisis intervention skills and the ability to navigate healthcare systems. This position offers flexible scheduling to meet client needs.

Qualifications

• 1+ years of experience in mental health case management or social services.
• Compassion and empathy are essential.
• Ability to pass Level II DCF Mental Health Fingerprinting required.

Responsibilities

• Conduct thorough case management assessments and create tailored service plans.
• Provide immediate support during acute mental health crises.
• Coordinate with healthcare providers to facilitate continuity of care.

Skills

Crisis intervention skills

Communication abilities

Organizational abilities

Knowledge of mental health resources

Empathy

Problem-solving skills

Ability to work independently

Education

Bachelor's degree in social work, psychology, counseling, or related field

Tools

Microsoft Office 365

Electronic Medical Records

Job description

Job Title: PRN FACT Case Manager (High Acuity Adult Clients)

Location: Naples, Florida

Department: Behavioral Health Services

Job Type: PRN

Schedule: Standard business hours. Evenings/weekends based on client and program needs

Job Summary

We are seeking a dedicated and compassionate Mental Health Case Manager to work with high acuity adult clients facing severe and persistent mental health challenges. This role involves supporting clients in accessing necessary treatment, resources, navigating healthcare systems, and promoting recovery and stability. As a case manager, you will coordinate individualized service plans, provide emotional support, education, engagement, crisis support, and advocate for clients to ensure they receive comprehensive and effective services. Services are provided face‑to‑face, in community settings, and via office and telephone.

Key Responsibilities

• Assessment and Care Planning:
  • Conduct thorough case management assessments of clients' behavioral health and psychosocial needs to create tailored service plans.
  • Collaborate with clients, their families, and healthcare providers to develop, monitor, and adjust individualized service plans.
• Crisis Support and Intervention:
  • Provide immediate support to clients experiencing acute mental health crises, using de‑escalation techniques and connecting them to emergency services as needed.
  • Conduct regular risk assessments and develop crisis intervention plans for high‑acuity clients.
• Care Coordination and Advocacy:
  • Coordinate with psychiatric, medical, and social service providers to facilitate continuity of care.
  • Serve as an advocate for clients within healthcare systems, community resources, and other relevant agencies, ensuring they receive necessary resources and services.
• Monitoring and Follow‑Up:
  • Track and monitor client progress and adapt service plans to meet changing needs.
  • Maintain regular contact with clients and their support systems, ensuring clients are engaged with their treatment and service plans and making progress.
• Documentation and Compliance:
  • Document all client interactions, assessments, interventions, and updates in accordance with agency policies, confidentiality requirements, and state and federal regulations.
  • Complete documentation accurately and in a timely manner, ensuring compliance with standards and regulations.
• Resource Linking and Skill Building:
  • Connect clients to employment, financial assistance, and other community resources.
  • Teach clients skills to manage symptoms, navigate healthcare and social systems, and improve overall well‑being and stability.
• Collaboration and Communication:
  • Work collaboratively with a multidisciplinary team of mental health professionals, including psychiatrists, therapists, nurses, and peer support specialists.
  • Communicate effectively with other professionals, clients, and their families, providing updates and seeking input when needed.

Requirements

• Education: Bachelor's degree in social work, psychology, counseling, or a related field
• Experience: 1+ years of experience in mental health case management, social services, or a related field, preferably with high‑acuity or adult mental health populations.
• Skills: Strong crisis intervention skills, excellent communication and organizational abilities, and a deep understanding of mental health disorders and treatments.
• Compassion and empathy
• Strong problem‑solving and decision‑making skills
• Knowledge of mental health resources and community services
• Ability to work independently and as part of a team
• Familiarity with trauma‑informed care and evidence‑based practices
• Microsoft Office 365 skills (Including Teams/Video Conferencing) and Electronic Medical Records experience = Strongly Preferred
• Staying compliant on all trainings and immunizations = Required
• Ability to pass Level II DCF Mental Health Fingerprinting (General Information can be found HERE), Drug Screen and Local Criminal Check = Required

Physical Requirements

This position requires a mix of physical activities throughout the workday. Duties involve periods of standing, sitting, and walking, often across various areas of the site. The role also includes tasks that may require bending, reaching, and other physical movements. Candidates must be able to occasionally lift and carry items weighing up to 50 pounds. A reasonable level of physical stamina and mobility is necessary to successfully perform the essential functions of this role.