Intake Assistant

Suncoast Center; Saint Petersburg (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

EAP

Life Insurance

Long-term Disability

403(b)

Paid Holidays

Professional Development

Social Committee Events

Job summary

Suncoast Center is seeking an Intake Assistant to serve as the front line for referrals and to enter them into Avatar within 24 hours. The role supports hospital discharge coordination, appointment scheduling, and information/referral delivery in a fast-paced health services setting.

Qualifications include a high school diploma or GED, 1 year of clerical/data entry experience, and 2+ years in customer service within medical or social services.

Qualifications

• High school diploma or GED; 1 year clerical/data entry experience; 2+ years in customer service within a medical, behavioral health or social services organization; EMR experience preferred.
• Must read and comprehend written instructions, write legibly, document concurrently, and operate office equipment (fax, copier, multi-line phone, computer with Microsoft Office and EMR).
• Typing test required.
• Must be 21 years of age.
• Background checks including drug screening, criminal background, DCF Level II checks, Florida Driver’s License with reliable vehicle and insurance; fingerprinting per Florida laws.
• Indoor, high-stress office environment; strong teamwork and flexibility; ability to multi-task and learn procedures.

Responsibilities

• Serve as intake point for new referrals and input referrals into Avatar within 24 hours.
• Create Call Intake records in Avatar from third party referrals.
• Schedule or reschedule Hospital Discharge clients for intake in preparation for screening or enrollment.
• Answer phones professionally and direct to appropriate staff; provide information and referrals.
• Coordinate with HIM for document transfer and maintain permanent medical records.
• Assist clients and providers; work in a team and cross-train to cover duties as needed.

Skills

Data entry

Customer service

Microsoft Office

Electronic Medical Records

Typing

Reading/writing instructions

Education

High school diploma or GED

Tools

EMR software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Intake Assistant

Full-Time 3800 CENTRAL AVE, St. Petersburg, FL, US

Job Duties:

• Functions as access and intake point for new referrals.
• Speaks in a warm, friendly manner consistently to all clients, guests and staff.
• Enters referrals received by mail/phone/email and walk-in into Avatar within 24 hours of receipt.
• Create Call Intake records in Avatar from third party manual electronic referrals.
• Schedule or reschedule Hospital Discharge clients for Intake in the Open Access Clinics in preparation for screening or immediate enrollment.
• Process Care Connect referrals from partner agencies.
• Follow-up on all third party referrals to engage and to confirm disposition of the referral.
• Ensure that all manual referral documents are forwarded to HIM Dept. with a permanent medical record number.
• Schedules appointments for clients and providers as needed.
• Answers the telephone in a professional manner and directs the call to the appropriate person.
• Provides information and referral sources for consumers if needed.
• Relates well with others and deals calmly with a diverse population.
• Follows up on all pending client issues.
• Works well in a team environment.
• Is cross-trained to perform all duties required of the Department and covers assignments delegated to other team members when necessary.
• Coordinates with client/staff to obtain solutions to problems.
• Establishes and prioritizes job tasks, desired solutions to problems and develops a realistic plan for their accomplishment.
• Accomplishes individual goals.
• Additional duties as assigned.
• Minimum Qualifications:

  Education: High school graduate or GED certificate.

  Licensure:N/A

  Experience : One year clerical/data entry with minimum two years in customer service with a medical, behavioral health or social services organization; experience with an electronic medical record preferred. Must be able to read and comprehend written instructions; write legibly; document concurrently, and operate office equipment (fax machine, copier, multi-line phone, computer including Microsoft Office and electronic medical records); file accurately and keep records.

  Typing Test Required:Must pass typing test.

  Must be 21 years of age.

  Negative Drug Screening prior to hire and throughout employment.

  Clear Criminal Background Check throughout employment with Suncoast Center and local checks prior to hire and annually along with DCF Level II prior to hire and as required by DCF, and Must have valid Florida Driver’s License Motor Vehicle checks prior to hire and annually with acceptable driving record maintained throughout employment along with reliable vehicle, valid registration, and valid vehicle insurance. (must be in compliance with Florida Laws and Administrative Codes with fingerprinting and determined to be of good moral character).

  Working Conditions:Indoor work. Busy, high stress office. Ability to work in high-stress environment; ability to work in a team/multi-staff office setting; excellent customer service skills, both in person and on the telephone; ability to be flexible, able to multi-task and learn new procedures readily, copy machine, personal computer, calculator, fax machine, data entry.

  Computer Literate:Experience with an electronic health record a plus.

• Medical, dental, and vision insurance with 0 copy for Teledoc Appointments
• EAP Supports
• Company Paid Basic Life, Accidental Death and Dismemberment, and Long term Disability
• Options to secure additional Life/AD&D as well as short term disability

Work-Life Balance

• Paid time off + 10 company paid holidays

Growth & Development

• Professional development options through our Learning Management System and live trainings

Other Perks

• 403b with up to a 5% company match

Monthly Social Committee Events

Suncoast Center, Inc follows all federal guidelines related to marijuana use

All positions require a screening through the Clearinghouse. This site was implemented under the directive of House Bill 531 (2025). https://info.flclearinghouse.com/